Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

New to the University?

Are you new to JMU? New students and new faculty/staff can get a quick start with JMU computing technology here.

Getting Connected

Learn how to get connected to the JMU computing network. Also learn more about CampusNet, wireless, remote access, and file access.

Hardware

Learn more about warranty repair for your computing hardware, buying a computer for personal use, getting your JMU-owned computer set up, and more...

Software

Acquire software to use, download software, find out what software is recommended by JMU.

Training

Learn more about technology through computing courses, tutorials, and instructional technology.

Security

Find out how to...keep your computer running safely, remove a virus, and get the latest security information.

Internet File Sharing and Copyright

Inform yourself about JMU policies, educate others and demonstrate responsible behavior that respects the rights of fellow students, faculty and employees as well as the rights of copyright owners. Additional security details, applicable policies, and legal sources are available for students, faculty and staff.

Get Help

Get immediate computing help through our Self-Help resource. Here you can report a computing problem, reset your password, and find out how to contact the JMU Computing HelpDesk. Test scoring is also available for faculty/staff.

E-mail and Accounts

There are many accounts at JMU - everything from E-mail to MyMadison to Blackboard and much more. Many of your e-ID-based accounts can be managed through the Computing Accounts Portal.

Computing Labs

General-use computing labs are available in various locations around campus for students and faculty. Additional resources include Ashby Assessment Lab, departmental labs, and technology classrooms.

Printing

Get help...adding a network printer to your JMU-owned computer, fixing a printing problem, and more...

Technology Projects & Initiatives

Before you begin your technology related project, fill out a Project Initiation Questionnaire(PIQ). You can also view a list of Information Technology's current projects and initiatives.

Web Development

Learn what web servers are available for departmental and personal use.