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Quality Enhancement Plan Overview

One of the components of an institution's reaffirmation is a course of action, or a roadmap, that focuses on enhancing the quality of higher education and student learning and/or student success. It is expected to include a university-wide process for identifying key issues and a broad-based involvement of institutional constituents in the development and implementation.

The theme for our current QEP is “Early Alerts: Improving Retention and Closing the Equity Gap.” Its goal is to create a data-informed, formal, proactive, feedback system that sends notifications about targeted student segments to JMU practitioners who can take action to intervene. Our commitment to reflect and act on how we are succeeding and falling short to support student success is at the core of our values: academic quality, community, diversity, innovation, integrity, and student focus. Updates and opportunities to engage and collaborate will be posted here and/or shared via email. Please don’t hesitate to reach out to the QEP Director Dr. Paul Mabrey with questions, concerns, ideas, or collaboration opportunities.

We invite you to attend open discussions, presentations, and focus groups about the QEP process! Visit the QEP Meeting page for information and registration.

Quality Enhancement Plan Updates: Designing an Early Student Success System

The QEP working group recommends the design and implmentation of an Early Student Success System (rather than Early Alert System) to address equity-based retention gaps and overall student retention at JMU. This recommendation is based on the research that the working group conducted over the 2021-2022 academic year. Our research examined institutional data, conducted focus groups at JMU, consulted leaders at peer institutions, and reviewed the literature on equitable student success and retention, early alert systems, and the use of data analytics in higher education. 

The foundation, framework, and values we have and continue to use moving forward are:

  • Evidence-informed (using research, data, stories to inform our design & implementation)
  • Empowerment framework (empowering students as active agents; asset-based)
  • Instilling Culture Change (technologies are necessary, but not sufficient; is institution ready for students?)
  • AIRR framework for responsible innovation (Anticipation, Inclusion, Reflexivity, Responsiveness).
  • Data ethics, transparency, and communication
  • Incoming Student Skills & Attitudes Questionnaire (ISSAQ non-cognitivie student survey)
  • Check-in survey
  • Rethinking mid-term grades. 

These four pillars are critical to designing and implementing an early student success system that aligns with our framework and values while manages the uncertainity of the CRM rollout over the upcoming years. 


Quality Enhancement Plan Working Group Membership

  • Corey Hickerson, Graduate Program Coordinator for Communication Studies and Professor
  • Tracey Kite, Associate Director, Office of Parent Relations
  • Thomas Lavenir, Assistant Director of Center for Global Engagement
  • Jolie Lewis, Associate Director of Transfer Student Success
  • Kristi Lewis, Professor of Health Sciences
  • Paul Mabrey, QEP Director; Assistant Professor Learning Centers & Communication Studies
  • Danielle Maxham, Academic Advisor for Computer Information Systems
  • Trent Pace, Exploratory Advisor
  • Chris Patterson, PhD student, Center for Assessment and Research Studies
  • Andy Perrine, Associate Vice President for Marketing and Branding
  • Sam Prins, Dean of the College of Science and Mathematics and Professor
  • Dom Rodriguez, Assistant Dean of Students
  • Jeff Souder, Budget Director, Office of Budget Management
  • Tatjana Titareva, PhD student, School of Strategic Leadership Studies
  • Alison Waide, Director of Information Systems
  • Linette Watkins, Department Head of Chemistry and Biochemistry and Professor 
  • Emily York, Associate Professor of ISAT

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