JMU Card Services Transition Questions

Notices

JACard Questions

Where do I get my JACard?

Beginning Monday, July 27^th, 2026, JACards can be picked up at Madison Print Services in Foundation Hall.

It’s my first year at JMU, and I haven’t been able to pick up my JACard. Where do I go?

For first-year and transfer students to JMU who will be living on campus during the school year, you will need to connect with Residence Life in order to pick up your JACard, regardless of if you were able to attend an orientation, to pick up your JACard after Monday, August 17th. From August 1^st – August 17^th, please contact Madison Print Services.

For first-year and transfer students to JMU who will be living off campus, you will need to connect with Madison Print Services to pick up your JACards.

Where should we return lost JACards?

Lost JACards should be returned to Madison Print Services in Foundation Hall during business hours.

What should I do if my JACard isn’t working or is lost?

If your JACard is not working, contact Madison Print Services for assistance. If you lose your JACard, please contact Madison Print Services so that they can assist you with getting a replacement.

NOTE: If a new JACard is made, your old card will no longer work.

I need help with my Mobile ID.

For assistance with your Mobile ID, please contact mobileid@jmu.edu with all questions.

FLEX Questions

How do I add money to FLEX?

Students can add flex to their JACard online using the link on the University Business Office’s website. Cash deposits are also accepted in person at their office.

Employees can add flex to their JACards using this link on the University Business Office’s website. FLEX can no longer be added

Can I use my FLEX immediately?

No, you cannot immediately access deposited FLEX funds. Funds deposited to a student’s JACard will be available the next business day.

Can I withdraw cash from FLEX?

While you cannot “withdraw” like you would a normal bank account, students are welcome to request a refund of their flex balance from at any time. Please note that the refund process can take some time between the initial request and the funds disbursement.

My department needs to give FLEX to students as a part of a program. Who do we contact?

For department FLEX requests, please email businessservices@jmu.edu with all relevant details for the request, including student ID numbers and names.

Dart Machine Questions

Where are the Dart machines on campus?

Dart Machines are currently located at Carrier Library, Rose Library, the Student Success Center, and UREC.

I’m having issues with a Dart Machine. What do I do?

Please contact businessservices@jmu.edu letting them know about the issue and which Dart Machine is causing the issue.

Access Questions

Help! I can’t swipe into my dorm/office

Please contact your RA or Building Manager as the first line of defense. If you are the RA or Building Manager and require additional assistance, please contact cardtechs@jmu.edu.

I am an employee who needs additional swipe access for my job. How do I get swipe access to…

In order to get swipe access to a classroom, office, etc., you will need to contact your Door Access Coordinator.

I don’t know who my door access coordinator is.

A list of door access coordinators is available here.

Meal Plan Questions

All meal plan questions can be directed to mealplans@jmu.edu (Phone: 540-568-5754), including questions related to Dining Dollars Gold and Faculty/Staff meal plans. Please note that payment for meal plans can no longer be accepted over the phone.

Card Reader Rental Questions

Who can rent card readers?

Card reader rentals are available to JMU active students, staff, and faculty. Rentals are not allowed for any non-JMU affiliated organizations. If you are uncertain if you are eligible, please contact cardtechs@jmu.edu.

How do I rent a card reader?

To rent a card reader, you will need to fill out the Card Reader Rental Agreement. To submit your completed agreement, please contact cardtechs@jmu.edu to coordinate a time drop off the form.

Where do I pick up/drop off the rental reader?

Please contact cardtechs@jmu.edu for coordination with picking up and dropping off rental readers.

Duke Card Questions

Where do I go if I have questions about my departmental duke card?

Please contact businessservices@jmu.edu for questions about your duke card, including deposit and refund requests.

How much money can I put on my duke card?

While there is no limit to amount of funds that can be deposited onto a departmental duke card, any deposit above $3000 will require the inclusion of Accounts Payable in the request so that they can ensure the funds are staying compliant with university regulations.

When do I need to renew my duke card?

Duke card renewals are now required once per year. Duke cards without active renewal contracts will be terminated, and the funds will be forfeited to Business Services. Please note that Business Services will attempt to assist you with either renewing or terminating the duke card contract before the deadline so that your funds can be returned to your department instead of forfeiture.