Flex Terms and Conditions
James Madison University hereby establishes a FLEX account in the customer's name for the amount indicated on the application with the following conditions.
Contract Duration
The duration of the FLEX and Dining Dollars GOLD accounts shall be from the opening date of the account until one of the following occurs:
- The account goes inactive.
- Two semesters pass in which no transaction takes place within the account.
General Operation
Upon the customer's initial deposit, the university will establish an electronic account balance in the customer's name and validate the customer's university access card for use in the electronic card readers. The customer may then use these funds for purchases where FLEX is honored. Purchases will not be allowed with a malfunctioning card.
Lost or Damaged Access Card Replacement
Lost or damaged cards can be replaced upon the customer's or university official's request. Such replacements will be made in accordance with current policies regarding card replacement. In most cases, the customer will be charged a replacement fee.
Liability for Illegitimate Use of Account
Customers are responsible for safeguarding their own university access card. Should the card become lost or misplaced accidentally or by theft, the university assumes no responsibility for illegitimate withdrawals from the customer's account prior to the customer reporting their card as Lost or Stolen.
Transferring Account Funds to Another Card Holder's Account
At any time, card holders may request to have FLEX funds from their existing account transferred to the existing account of another card holder with no service charge.
Inactive Student Accounts
Should two semesters pass in which no transactions take place in a FLEX account, and there is a remaining balance, the university will refund the remainder through the University Business Office.
