Note: This workshop is capped at 16 participants.
Competency: Communication - Advanced
Type: Single Session Workshop
Total Workshop Time: 2 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Workshop Description: Every manager and employee has heard the phrase "The customer is always right." But let's face it, sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's fast-paced, high-stress workplace. Perfect Phrases for Customer Service provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
In this workshop participants will:
This workshop is based on the book Perfect Phrases for Customer Service by Robert Bacal.Presented by: Jennifer Campfield, Director of Training and Development
Wednesday, October 1, 2014
9:00 AM - 11:00 AM