NEW for 2013

Perfect Phrases for Customer Service

Course# TD1755

Note: This workshop is capped at 16 participants.

Categories: Communication and Customer Service

Level: Advanced

Type: Single Session Workshop

Total Workshop Time: 2 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: None

Target Audience: Individuals interested in learning about hundreds of tools, techniques, and scripts for handling any customer service situation.

Workshop Description: Every manager and employee has heard the phrase "The customer is always right."  But let's face it, sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's fast-paced, high-stress workplace. Perfect Phrases for Customer Service provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.

In this workshop participants will:

  • Discuss common explanations of difficult customer behavior.
  • Learn and practice using tools and techniques for successfully handling even the most cantankerous customers.
Presented by: Jennifer Campfield, Director of Training and Development 

Session Information:

Wednesday, October 2, 2013
9:00 AM – 11:00 AM
Wine-Price

 

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