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A

• Accounts Information
  • Your Electronic ID (eID)
    • Activate Your e-ID Password (for new faculty/staff/students/affiliates)
    • Reset your forgotten or locked e-ID password
    • Log in to the Account Portal
      • e-ID Password/Secret Question - to change password or add/change a secret question and answer
      • Directory Information - to view your e-ID public directory information
      • Listservs - to request a new listserv for the creation and maintenance of large mailing lists
      • Web and General Server Accounts - to request, view, manage and change passwords for web publishing, Novell netware (fileserver), secureweb and other accounts.
    • View the Electronic Directory of faculty/staff/student (includes at least name and e-ID)
  
  
  
• AVP Information Technology
  
  
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C

• CampusLink
  • Sign Up or Cancel
  • Getting Help
  • Vendors
  • CampusLink Frequently Asked Questions
  • Changing Your CampusLink Password
  
  
  
• CampusNet
  • Sign Up or Cancel
  • Getting Help
  • Vendors
  • CampusNet Frequently Asked Questions
  • CampusNet Support Expectations
  • Apartment Complex ISPs
  
  
  
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D

• Database Administration
  • Database Availability
  • Database Backups
  • DBA Guidelines and Procedures
  
  
  
• Desktop Services
  • New computer setup
  • Computer transfer
  
  
  
• Download
  • Windows
  • Mac
  • Unix
  
  
  
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E

• Email
  • Email FAQ
  • Web Mail FAQ
  • Mail Configuration Instructions for Common Email Clients
  
  
  
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F

• Forms
  
  
  • Host Systems (JMU Web, Peregrin, Secure Web etc.)
  • Software Requests (Office, SAS, SPSS etc.)
  • CampusNet / Campuslink (signup / cancellation)
  • Information Security (violations; or e-mail abuse@jmu.edu)
  • Info Systems (IT staff requests for access, services, analysis etc.)
  • Lab and Tech classrooms (reservations, software installs, faculty / student access)
  • PC Warranty Services (For Dell or Apple computers under warranty)
  • Training and Workshops
  
  
  
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H

• Helpdesk
  • JMU Recommended Software Standards
  • Self-Help
  • Contacting the HelpDesk
  • Services Provided
  • Support Levels
  • Frequently Asked Questions
  
  
  
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I

• Information Systems
  • Student Services
  • Faculty and Staff Services
  • The systems we use
  • Request Forms
  
  
  
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L

• Labs
  • Locations
  • Hours
  • Printing
  • Software
  
  
  
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M

• Mac
  • General
  • Networking
  • Printing
  • Software
  • Troubleshooting
  • Other
  
  
  
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N

• Network
  • Getting Connected
  • Novell NetWare File Servers
  • Network Traffic
  
  
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P

• Password
  • eID/email/e-campus
  • Web
    • JMU Web (www.jmu.edu)
    • web.jmu.edu
    • people.jmu.edu
    • orgs.jmu.edu
  • Microsoft Active Directory / Windows Domain
  • Novell/NDS
  • Peregrin
  
  
  
• PC Services
  • Warranty & Repair Services
  • Maintenance Services
  • Hardware Upgrades
  • Surplus Computer Equipment
  
  
  
• Policy
  • Computing Policies
  
  
  
• Purchase
  • Vendor Recommendations
  • Order Info
  • Warranty Info
  • JMU Bookstore Computer Purchase Program
  • For Students
    • Recommendations
    • FAQ - includes important information about delivery services
  • For Faculty/Staff
    • Loan Info
    • Software Info
  
  
  
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R

• Runsafe
  • R.U.N.S.A.F.E.
  
  
  
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S

• Security
  • Report Abuse
  • Start Safe
  • R.U.N.S.A.F.E.
  • Hot Topics
  • Viruses, Worms, and Trojans
  • General Threats
  • Frequently Asked Questions
  
  
  
• Software
  • SAS
  • SPSS
  • Office 2000
  
  
  
• Student Employment
  • Frontline HelpDesk Consultant
  • General Labs Assistant
  • Training Office Assistant
  • Operations Assistant
  
  
  
• Systems & Operations
  • Systems
    • Microsoft Active Directory / Windows File Servers
    • Novell NDS / NetWare File Servers
    • Unix-based Servers
    • Web Servers
    • Email
    • Directory Services
  • Operations
    • Backups
    • Bulk Emails and Labels
    • Course Evaluations
    • Test Scoring
  
  
  
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T

• Technical Advisory
  • Current technical articles
  • Search previous articles
  
  
  
• Training
  • Information Technology Training
  
  
  
• Tutorials
  • Email Tutorials
  • Windows Tutorials
  • Microsoft Office Tutorials
  
  
  
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V

• Virus Removal
  • Download Anti-Virus Software
  
  
  
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W

• Web
  • Academic Coursework
  • Department and Program Web Sites
  • Distributed and Distance Learning Applications
  • Personal Web Pages
  • Student Organizations
  
  
  

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