Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed

Supported Software

JMU Recommended Software
Supported Software on Personally Owned Computers (Student, Faculty, and Staff)

Supported Software for JMU-Owned Computers

The following list represents the operating systems and computer software applications that Information Technology and the JMU Computing HelpDesk supports on JMU-owned computers. Typically the Computing HelpDesk supports the JMU Recommended Software and one version older where listed below. The Computing HelpDesk will route requests to technical staff for on-site installation of any licensed software application for JMU business or academic purposes to be used on JMU-owned computers.

M E N U

Operating Systems	Word Processing	Web Browsers	Web Publishing
AntiVirus	Spreadsheet	Calendaring	File Transfer
Network Connectivity	Presentation	E-mail clients	PDF Software
Statistical	HelpDesk Services	Terminal Emulation

Self Help: This column indicates whether online self-help or documentation exists for this software.
Training: Please check Information Technology Training schedule for upcoming classes, workshops and/or tutorials on these software applications.

Operating Systems

Title	Self-Help
Microsoft Windows Vista - Enterprise (faculty/staff only), Business, & Ultimate	Yes
Microsoft Windows XP Pro	Yes
Apple Macintosh OS 10.5 (Leopard)	Yes
Apple Macintosh OS 10.4 (Tiger)	Yes

*Linux*/Unix - not supported, see JMU Linux Project

(Site License support for Red Hat Enterprise Linux)

ѻ Top of Page

Word Processing

Title	Self-Help
Microsoft Word 2007 (Windows)	Yes
Microsoft Word 2003 (Windows)	No
Microsoft Word 2008 (Mac)	No
Microsoft Word 2004 (Mac)	No

ѻ Top of Page

Spreadsheet

Title	Self-Help
Microsoft Excel 2007 for Windows	Yes
Microsoft Excel 2003 for Windows	No
Microsoft Excel 2008 for Mac	No
Microsoft Excel 2004 for Mac	No

ѻ Top of Page

Presentation

Title	Self-Help
Microsoft PowerPoint 2007 (Windows)	Yes
Microsoft PowerPoint 2003 (Windows)	No
Microsoft PowerPoint 2008 (Mac)	No
Microsoft PowerPoint 2004 (Mac)	No

ѻ Top of Page

AntiVirus

Title	Self-Help
Symantec Antivirus Corporate Edition 10.x (Windows XP Pro)*	No
Symantec Antivirus Corporate Edition 10.x (Vista)*	No
Symantec AntiVirus 10.0.x (Mac OS X v10.3 or later)*	No

*Available from JMU Downloads Page

ѻ Top of Page

E-mail clients

Title	Self-Help
Webmail	Yes
Microsoft Outlook 2007 (Windows)	Yes
Microsoft Outlook 2003 (Windows)	Yes
OS X Mail (Mac)	Yes

*MS Exchange/Outlook and Outlook Web Access

(connected to CSAT Exchange Server). Log an online

request for CISAT Exchange support directly

Technical Support East Campus (TSEC).

ѻ Top of Page

Web Browsers

Title	Self-Help
Microsoft Internet Explorer 7 (Windows)*	Yes
Microsoft Internet Explorer 6 (Windows)*	Yes
Firefox (Windows)	Yes
Safari for Mac**	Yes

*Available from JMU Downloads Page
**See Mac Browser Compatibility Chart

ѻ Top of Page

Calendaring

Title	Self-Help
Oracle Calendar (web & desktop clients)	Yes

ѻ Top of Page

Web Publishing

Title	Self-Help
WebManager II	Yes
Microsoft FrontPage 2003	Yes

ѻ Top of Page

File Transfer

Title	Self-Help
WS-FTP 5.x (Windows)*	Yes
OS X provided FTP (Mac)	No

*Available from JMU Downloads Page

ѻ Top of Page

Terminal Emulation

Title	Self-Help
PuTTY (Windows)*	Yes
OSX-provided Telnet and SSH (Mac)	No

*Available from JMU Downloads Page

ѻ Top of Page

Network Connectivity

Title	Self-Help
Novell Netware Client (Windows 2000/XP Pro)*	Yes
Novell Netware Client (Vista - Enterprise, Ultimate, Business)	No
Native File Access (Mac)	Yes
Wireless VPN Client (Windows Vista)*	Yes
Wireless VPN Client (Windows XP)*	No
Wireless VPN Client (Mac v4.8)*	No
Wireless VPN Client (Mac v4.9)*	No