A-to-Z Index

Computing Homepage

Information Technology Help Desk

Operational Hours and Exceptions

Supported Software

 

Supported Software for JMU-Owned Computers

The following list represents the operating systems and computer software applications that Information Technology and the JMU Computing HelpDesk supports on JMU-owned computers. Typically the Computing HelpDesk supports the JMU Recommended Software and one version older where listed below. The Computing HelpDesk will route requests to technical staff for on-site installation of any licensed software application for JMU business or academic purposes to be used on JMU-owned computers.

M E N U

Operating Systems

Word Processing

Web Browsers

Web Publishing

AntiVirus

Spreadsheet

Calendaring

File Transfer

Network Connectivity

Presentation

E-mail clients

PDF Software

Statistical

HelpDesk Services

Terminal Emulation

Self Help: This column indicates whether online self-help or documentation exists for this software.
Training: Please check Information Technology Training schedule for upcoming classes, workshops and/or tutorials on these software applications.


Operating Systems

Title

Self-Help

Microsoft Windows Vista - Enterprise (faculty/staff only), Business, & Ultimate

Yes

Microsoft Windows XP Pro

Yes

Apple Macintosh OS 10.5 (Leopard)  

Yes

Apple Macintosh OS 10.4 (Tiger)

Yes

*Linux*/Unix - not supported, see JMU Linux Project

(Site License support for Red Hat Enterprise Linux)

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Word Processing

Title

Self-Help

Microsoft Word 2007 (Windows)

Yes

Microsoft Word 2003 (Windows)

No

Microsoft Word 2008 (Mac)

No

Microsoft Word 2004 (Mac)

No

 

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Spreadsheet

Title

Self-Help

Microsoft Excel 2007 for Windows

Yes

Microsoft Excel 2003 for Windows

No

Microsoft Excel 2008 for Mac

No

Microsoft Excel 2004 for Mac

No

 

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Presentation

Title

Self-Help

Microsoft PowerPoint 2007 (Windows)

Yes

Microsoft PowerPoint 2003 (Windows)

No

Microsoft PowerPoint 2008 (Mac)

No

Microsoft PowerPoint 2004 (Mac)

No

 

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AntiVirus

Title

Self-Help

Symantec Antivirus Corporate Edition 10.x (Windows XP Pro)*

No

Symantec Antivirus Corporate Edition 10.x (Vista)*

No

Symantec AntiVirus 10.0.x (Mac OS X v10.3 or later)*

No

*Available from JMU Downloads Page

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E-mail clients

Title

Self-Help

Webmail

Yes

Microsoft Outlook 2007 (Windows)

Yes

Microsoft Outlook 2003 (Windows)

Yes

OS X Mail (Mac)

Yes

*MS Exchange/Outlook and Outlook Web Access

(connected to CSAT Exchange Server). Log an online

 request for CISAT Exchange support directly

Technical Support East Campus (TSEC).

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Web Browsers

Title

Self-Help

Microsoft Internet Explorer 7 (Windows)*

Yes

Microsoft Internet Explorer 6 (Windows)*

Yes

Firefox (Windows)

Yes

Safari for Mac**

Yes

*Available from JMU Downloads Page
**See Mac Browser Compatibility Chart

 

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Calendaring

Title

Self-Help

Oracle Calendar (web & desktop clients)

Yes

 

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Web Publishing

Title

Self-Help

WebManager II

Yes

Microsoft FrontPage 2003

Yes

 

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File Transfer

Title

Self-Help

WS-FTP 5.x (Windows)*

Yes

OS X provided FTP (Mac)

No

*Available from JMU Downloads Page

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Terminal Emulation

Title

Self-Help

PuTTY (Windows)*

Yes

OSX-provided Telnet and SSH (Mac)

No

*Available from JMU Downloads Page

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Network Connectivity

Title

Self-Help

Novell Netware Client (Windows 2000/XP Pro)*

Yes

Novell Netware Client (Vista - Enterprise, Ultimate, Business)

No

Native File Access (Mac)

Yes

Wireless VPN Client (Windows Vista)*

Yes

Wireless VPN Client (Windows XP)*

No

Wireless VPN Client (Mac v4.8)*

No

Wireless VPN Client (Mac v4.9)*

No

*Available from JMU Downloads Page

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Portable Document File (pdf) Software

Title

Self-Help

Adobe Acrobat Reader (Windows)*

No

*Available from JMU Downloads Page

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Statistical

Title

Self-Help

SPSS

Yes

SAS

Yes

 

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