Customer service workshops are designed for individuals that would like to increase awareness and understanding of effective customer service practices.
Customer service is part of Talent Development's professional competency model. The specific behaviors of the customer service competency are outlined in this PDF. This area of competence and the associated behavioral indicators were identified by members of the JMU campus community as critical to employee success at JMU.
- Being Indispensable
- Check Your Mirror: Know How You Lead Customer Service
- Customer Service: Customer Service at JMU
- Customer Service: Customer Service is a Group Activity
- Customer Service: Explore Your Customers' Needs
- Customer Service: How to Listen to the People You Serve
- Customer Service: How Values Influence Our Behaviors
- No Complaining Rule
- Raving Fans
- Solving the Great Workplace Mystery
- When the Customer ISN'T Right
Retreats
LinkedIn Learning
Workshops are available at the following levels:
Fundamental workshops provide participants with a starting point for exploring the knowledge and skills needed to learn more about the topic.
Intermediate workshops provide participants with expanded content - there is the assumption that basic topic knowledge and an introduction to more advanced information will be included in the workshop. There may be pre-requisites for intermediate workshops.
Advanced workshops provide participants with specialized content and there is an assumption that individuals attending advanced workshops have the basic skills and knowledge to succeed in the workshop. There may be pre-requisites for advanced workshops.
