JMU faculty and staff can access free mental health and well-being services through TimelyCare. Care is available 24/7, and no insurance is required.
Sign up by using your JMU email address at timelycare.com/jmu.
What is TimelyCare?
TimelyCare offers faculty and staff free, convenient virtual access to mental health and well-being services. From counseling and emotional support to health coaching, assistance is available 24/7 whenever you need it. All services are confidential and private.
The following services are available for faculty and staff:
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TalkNow: 24/7, on-demand access to a mental health professional. Faculty & Staff will be able to connect to TalkNow within minutes.
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Scheduled Counseling: Up to 12 scheduled telehealth counseling visits annually with a licensed mental health provider, either in Virginia or the rest of the U.S. Choose the day, time, and mental health provider that best works for you.
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Psychiatry: Scheduled appointments are available with a referral from a TimelyCare counselor. (NOTE: Because of federal health regulations, TimelyCare providers are not able to prescribe controlled substances, see FAQ for more information). For more information about prescriptions, please call TimelyCare 833-4-TIMELY.
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Health Coaching: Schedule virtual appointment(s) with a certified health coach to talk about: nutrition, exercise, sleep habits, mindfulness, and/or goal setting to enhance health and well-being.
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Peer Community: This anonymous, peer-to-peer support within the TimelyCare app provides faculty & staff a place to connect with others across the country who face similar challenges.
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Self-Care Journeys & Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
Employees have access to TimelyCare services 365 days a year. Visit timelycare.com/jmu to get started.
*Employees will lose access to TimelyCare services within 30 days of separation of employment from JMU.
Frequently Asked Questions
TimelyCare FAQs
With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status.
TalkNow: 24/7, on-demand emotional support to talk about anything.
Scheduled Counseling: Choose the day, time, and mental health providers that works best for you.
Health Coaching: Talk with a health coach to assist with developing healthy nutrition, sleep habits, time management, stress relief, and mindfulness.
Psychiatry: Appointments are available with a referral from a TimelyCare counselor.
Self-Care Content: Visit the Explore page within TimelyCare for guided self-care videos (i.e., breathing, stretching, meditation, yoga, etc.).
Because of federal telehealth regulations, TimelyCare providers are not able to prescribe controlled substances, which include the following categories of medications:
- Controlled substance stimulants for ADHD such as: Ritalin, Adderall, Vyvanse, Concerta
- Benzodiazepines: Xanax, Valium, Ativan, Klonopin
- Opioids/Opiates: Norco, Vicodin, Oxycodone.
For more information about prescriptions, please call TimelyCare 833-4-TIMELY.
