Enabling automatic captions for live Zoom meetings is a two-part process. You will only need to complete the first part once for each account. The second part will need to be completed for each meeting.

Please note: Automatic live captioning should only be used as a Universal Design best practice and is not an adequate solution for students with live captioning accommodations. If a student uses live captioning accommodations, ODS will be in contact as appropriate.

Contents
Part 1: Enable Live Automatic Transcription in Zoom Portal Settings

You will only need to do this part once per account.

  1. Log in to the JMU Zoom website.
  2. Click Settings in the left navigation.
    The JMU Zoom portal homepage. In the left navigation, the Settings tab is circled with an arrow pointing to it.
  3. Click the Meeting tab in the navigation ribbon.
    The JMU Zoom portal settings page. The meeting tab in the header navigation is circled and an arrow points to it.
  4. Click In Meeting (Advanced) in the secondary navigation or scroll down to that section of the settings.
    The JMU Zoom portal Meetings page. Secondary left navigation is shown, with an arrow pointing to the In Meeting (advanced) option.
  5. For Automated captions, click the slider to turn on.
    The JMU Zoom portal Meetings page. An arrow points to the slider button next to the Automated captions setting.
  6. Additional recommended settings to enable:
    The JMU Zoom portal Meetings page. Two settings are highlighted: 1. automated captions on device and 2. Full transcript.
    1. Automated captions on device
    2. Full transcript
Part 2: Enable Captions During Meeting

You will need to do this part for every meeting.

  1. Navigate to the control bar.
  2. Click the Show captions button.
    The control bar in a Zoom meeting. An arrow points to the Show captions button.
    • If you do not see the Show captions button, click the [1]  More button and then [2]  Captions. It will now appear in your control bar.
      The more button in the Zoom meeting control bar has been clicked and is displaying a menu. The Captions option is circled.
  3. In the language selection pop-up, select the caption language (it defaults to English) and click Save.
    A pop-up to select the caption language. A drop-down menu appears with English already populated. An arrow points to the Save button.
  4. Captions are now enabled for the meeting and any viewer can turn them on or off for themselves.

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Digital Accessibility at JMU
Harrisonburg, Virginia 22807

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