Frequently Asked Questions

How long does it take for me to get my mail?
What is my mailing address on campus?
Why do students have to share boxes?
How can I find a department’s MSC or student’s box number?
UPS won’t ship to a P.O. Box. How should I send a package to my child?
What’s the best way to ship a package from JMU to another country?
Can JMU Mail Services do a Non-Profit mailing?
How can I get my mail forwarded to another address?


Q:    How long does it take for me to get my mail?

A:    JMU Mail Services picks up mail from the Harrisonburg Post Office each morning. The mail is then sorted for delivery and delivered the same day it is received. We also pick up mail in the afternoon for delivery by the next day. Visit our web page for our table of how long mail takes according to a specific state or zip code within Virginia.

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Q:    What is my mailing address on campus?

A:    Mail should be sent with your name with your mailbox number. Please do not use nicknames or a parent's name or send mail to your box with anyone elses name. Notification of your mailbox number and combination can be obtained online at MyMadison
Address your mail in the following manner
Student Name
800 S Main St
JMU Box ####
Harrisonburg, VA 22807

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Q:    Why do students have to share boxes?

A:    JMU Mail Services has about 5900 boxes reserved for students living on campus. Many students move off campus and forget or don’t know to leave us a forwarding address; therefore, their box remains open. We have improved this process through the help of People Soft and e-Campus and are able to cleanse the occupancy list each semester.

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Q:    How can I find a department’s MSC or student’s box number?

A:    A list of MSCs can be found at http://www.jmu.edu/mailservices/wm_library/alphamsc.htm
Student’s box numbers can be found in the phone directory

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Q:    UPS won’t ship to a P.O. Box. How should I send a package to my child?

A:    We accept packages from UPS, FedEx, Airborne, etc. on a daily basis. Along with the student’s name and P.O. Box Number, add 800 South Main Street for the delivery address.

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Q:    What’s the best way to ship a package from JMU to another country?

A:    Except for UPS, a package must weigh less than 4 pounds for us to ship it. UPS can be pretty expensive, especially for something other than documents, but is the fastest way. The final option is USPS mail. It can be sent AirMail, Priority or Express. Anything over one pound or going Express must contain a customs slip. Our representatives at the service window can assist you with your specific needs. Packages weighing more than 4 pounds must be taken to the local Federal Post Office.

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Q:    Can JMU Mail Services do a Non-Profit mailing?

A:    Yes, Mail Services has the capability to process Non-Profit mail and it can offer substantial savings over First Class. Contact Audrey Simmons at our Processing Center for details, 540.438.1018.

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Q:    How can I get my mail forwarded to another address?

A:    Go to MyMadison, click the Student tab, then Student Center link, scroll to bottom of page then click on JMU Address. To have your mail forwarded for the summer only, if you do not have a forwarding type address you will need to choose add an address, enter an address, click ok, then choose FORWARD, clic ok and save. If you have an old forwarding address you will just need to edit with correct address information. We will automatically discontinue forwarding mail before school starts in the fall. If you wish to close your JMU mailbox because you have graduated, withdrawn, or will be living off campus, edit your LOCAL address, and save.

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