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*Responsiveness:

Makes an effort to improve/change based on comments/concerns.
Readily solves problems in a timely manner.
Far Exceeds Exceeds Meets Below Far Below

*Reliability:

Outgoing mail is processed correctly and on time.
Deliveries are made according to schedule.
Far Exceeds Exceeds Meets Below Far Below

*Personnel:

Professional with a friendly manner.
Offers quality customer service and has a good knowledge of the mail process.
Far Exceeds Exceeds Meets Below Far Below

*Overall Quality:

Far Exceeds Exceeds Meets Below Far Below

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