Support Contact Information

 

Finding the right person to help you through a computer problem can be quite frustrating.  If you're not sure where to start, contact the JMU Computing Help Desk.  If they can't solve your computer problem, they will send you to the people who can.  You can also use the list below for specific contact information.

Apple

MacBook/Air/Pro, iMac, Mac Mini, Mac Pro

If you're at JMU, call the JMU Computing Help Desk: 540-568-3555

If you're at home, call Apple: 1-800-800-2775, option 3

iPad, iPhone, iPod, and all other Apple products

Call Apple: 1-800-800-2775, option 3

Dell

Latitude or XPS purchase from the JMU Bookstore

If you're at JMU, call the JMU Computing Help Desk: 540-568-3555

If you're at home, call Dell: 1-800-274-7799 x7269080

Optiplex purchase from the JMU Bookstore

If you're at JMU, call the JMU Computing Help Desk: 540-568-3555

If you're at home, call Dell: 1-800-274-7799 x7269077

Dell Customer Care

1-800-274-7799 x7266409

Printers

Printers purchased through the JMU Bookstore are warrantied and serviceable only by their manufacturer. The printer warranties do not cover accidental damage. The standard warranty period for printers is 90 days from the date of purchase, but it is worth contacting the manufacturer outside the warranty period.  Known defects are often serviced for free outside of the warranty period.  Manufacturers may also offer a discount toward purchasing a replacement.

Canon Support

1-800-652-2666 (1-800-OK-Canon)

HP Support

1-800-474-6836 (1-800-HP-Invent)