Madison CyberZone FAQs
• Is there a discount on computers and software from the Madison CyberZone?
• Do I really need a computer at school?
• What comes with a computer from the Madison CyberZone?
• Besides a computer, what else would I want to get?
• What is the difference between Latitude/Precision and Inspiron/XPS and why do you recommend the Latitude and Precision lines?
• How do I order my computer from the Madison CyberZone?
• Where do I get my computer and how long does it take?
• I'm an incoming student so when should I buy a computer?
• How do I connect my computer to the network in my dorm?
• What other technology products does the Madison CyberZone sell?
• What are the terms and conditions of sale from the Madison CyberZone?
• What does the included warranty cover?
Q: Is there a discount on computers and software from the Madison CyberZone?
A: Our academic pricing is discounted up to 20% for hardware and up to 80% on software compared to retail prices for the identical product. Keep in mind that the computers we sell are specially configured for our campus network and are the best systems on the market. They are not the typical off-the-shelf computers that you may see at bargain retailers.
Q: Do I really need a computer at school?
A: Although computers are not required, it is strongly recommended that you have one. Email, internet research, class information posted on the web, instant messaging, writing papers, and completing coursework are some of the uses for a computer at college. Computer labs are available on-campus, but nothing can beat the convenience of your own computer and printer. You will find having your own computer a very valuable investment.
Q: What comes with a computer from the Madison CyberZone?
A: A Dell system comes with the MS Windows 10 operating system. A Macintosh computer comes with OS X and iLife. Additional software, printer, cables, and peripherals are available at the Madison CyberZone and are sold separately, often at discounted pricing. Our All-Together-One accessory kit contains all the items needed and is sold at a heavily discounted price.
Q: Besides a computer, what else would I want to get?
A: You should consider getting a laptop sleeve, color inkjet printer, USB printer cable, a good surge protector, and a USB thumb drive. Our All-Together-One accessory kit contains all the items needed and is sold at a heavily discounted price. All of these items are available at the Madison CyberZone.
You do not need to purchase MS Office or antivirus software. JMU provides Microsoft Office 365 and Symatec Endpoint Protection to all enrolled JMU students. For more information, visit http://www.jmu.edu/computing/software/.
Q: What is the difference between Latitude/Precision and Inspiron/XPS and why do you recommend the Latitude and Precision lines?
A: Latitude and Precision laptop are Dell's Government, Educational and Professional systems. They are designed to provide the most reliable performance for the lowest total cost of ownership. These systems are thoroughly tested, designed for high-speed networks like our campus network and use consistent parts throughout the life of each model. They are simple to service and have proven reliability. They are built to be carried around and used every day, anywhere, for several years.
Inspiron and XPS laptops are Dell's consumer and home use systems. They are designed to provide the lowest initial price. They are not tested as thoroughly and use varying components through the life of each system depending on the cost of components at build time. They tend to be less reliable and more difficult and more expensive to service. They are built to be carried from room to room in your home and to be taken on the occasional vacation.
With our academic discount, our price for Latitude and Precision laptops is close to (and often lower than) the price for equally equipped and warrantied Inspiron or XPS laptops. When you account for the durability and reduced down-time of the Latitude and Precision, they are the better buy.
Q: How do I order my computer from the Madison CyberZone?
A: First, check our website (www.madisoncyberzone.com) for our latest offerings and pricing. Then, call the Madison CyberZone at 800-280-7543 or 540-568-3989 and we will take your order right over the phone. If you want assistance with customizing your Dell or Apple configuration, just call us and we will custom configure a system for you. All orders must be made through the Madison CyberZone to take advantage of our special academic pricing.
Q: Where do I get my computer and how long does it take?
A: During the summer, we carry most of our recommended systems in stock at the Madison CyberZone so you could order and pick up your computer on the same day. If we don’t have what you want in stock, or if you want your computer delivered to your home, we can special order your computer from the manufacturer. Special order computers arrive about 2 weeks from the order date. This can vary depending on availability and time of year (generally in August, add a week). There is no shipping charge for special order computers shipped directly to your home via standard shipping from the manufacturer. To make sure your computer arrives at home before you get to JMU, please order by August 1st. If you order after August 1st, we will contact you when your computer arrives to let you know where and when you can pick it up.
Q: I'm an incoming student so when should I buy a computer?
A: If you have questions and want to make sure you get the best computer for your time at JMU, it is recommended that you wait until your Springboard Orientation session in June or July. At your session, you will hear from representatives from JMU's Information Technology Department with their recommendations for the best system to have supported at school. You will also meet with your advisor and others within your chosen major who will have additional recommendations. You will have the opportunity to see the latest Dell and Apple systems available from the Madison CyberZone and be able to ask additional questions. You will still have time to place your order and receive your computer in time for the start of school. To view current academic departmental recommendations, point your browser to: http://www.jmu.edu/computing/purchase/dept.shtml.
If you want to beat the rush and you know what computer you want, call the Madison CyberZone for a consultation and we will make sure you order the best system to meet your major’s recommendations and get the computer to you as soon as possible.
Q: How do I connect my computer to the network in my dorm?
A: On-campus residents can register for an account at Apogee, the campus ResNet provider, at www.MyResNet.com. Once you’ve created a unique username and password, you can log in and access the ResNet on the day you arrive on campus. If you need additional information, please contact Apogee Support at 855-410-7377, email email@example.com, text ResNet to 84700, or chat live at www.MyResNet.com. By the way, all computers sold by the Madison CyberZone meet the requirements for Apogee ResNet.
Q: What other technology products does the Madison CyberZone sell?
A: The Madison CyberZone carries academically priced software licenses for Adobe software and can special order academic versions of SPSS and many other software titles. We also carry printers and accessories from Epson, HP, and Canon. Need cables? We have printer, USB, HDMI, Lightning, Thunderbolt, power and many more. Additional accessories include phonecases, blank CDs and DVDs, external hard drives, headsets, Bluetooth speakers, headphones, USB thumb drives, mice, keyboards, laptop sleeves and much more. Our All Together One accessory kit contains all the initial items needed and is sold at a heavily discounted price. If we don't have what you're looking for in stock, we can usually order it and have it for you in a few days. We strive to carry all items that you'll need for your computer so you can be successful and enjoy using your computer.
Q: What are the terms and conditions of sale from the Madison CyberZone?
A: Due to industry trends, availability and pricing on all items is subject to change or discontinuation at any time without prior notice. For these reasons, we reserve the right to cancel any order at any time. The price on the date you place the order is final. All purchases are subject to state sales tax. Purchase of academically priced merchandise is for eligible JMU students, parents, faculty and staff only, and requires a valid JMU ID Card or other proof of eligibility.
If your system is Dead-On-Arrival, you must notify the Madison CyberZone within 1 business day to qualify for a return or replacement. The Madison CyberZone will provide you with a return label to the JMU Bookstore for the DOA computer and will order you a new replacement computer or refund your purchase depending on your preference and the availability of a replacement. Contacting the manufacturer directly usually complicates and delays the replacement process.
Return Policies; Exchanges:
Apple and Dell branded products may be returned or exchanged within 14 days of receipt, with original packaging, and in re-salable or returnable condition (unless Dead-On-Arrival). A restocking fee will apply for all non-DOA hardware and printer returns and exchanges: 10% Closed Box, 20% Open Box. Software and media cannot be returned once the seal is broken. All products are covered by manufacturer's warranty and terms vary. For printer service, contact the manufacturer directly.
Hardware Warranty Repair:
While at JMU, report all Dell and Apple warranty hardware problems immediately to the JMU Information Technology Help Desk at 540-568-3555 for hardware warranty service. If away from JMU, call AppleCare Support for Education at 800-800-2775 option 3 or Dell at 866-456-0827.
IMPORTANT!: Dell’s hardware warranties do not cover viruses, spyware, downloads, drivers, operating systems or other software issues. You would need to pay for software services from an off campus vendor. It is strongly recommended that you download anti-virus and spyware removal software from https://secureweb.jmu.edu/computing/download/, keep them current, and run a full scan on your system often. AppleCare Support will assist you with MAC OS and other Apple-branded software issues at 800-800-2775 option 3.
Q: What does the included warranty cover?
A: Apple computers sold by the Madison CyberZone with Apple's three-year AppleCare Protection Plan are covered for a total of three years from the date of purchase. The AppleCare Protection Plan covers parts and labor for hardware repairs due to manufacturing defects or normal use. It also include 24 hour phone support from Apple for questions on using Apple branded hardware and software. The AppleCare Protection Plan does not cover repairs for damage caused by accidents such as drops and spills. It also does not cover virus removal, malware removal, data recovery, third-party software or third-party accessories. Apple batteries are considered consumable and are typically covered for one year from the date of purchase.
Dell computers sold by the Madison CyberZone with Dell's four-year CompleteCare warranty are covered for a total of four years from the date of purchase. The Dell CompleteCare warranty covers parts and labor for hardware repairs due to manufacturing defects or normal use. It also covers parts and labor to repair damage caused by accidents such as drops or spills. It does not cover virus removal, malware removal, data recovery, Windows support, third-party software or third-party accessories. Dell batteries are considered consumable and are typically covered for one year from the date of purchase.