Note: A minimum pre-registration of 8 participants is required for this workshop to be facilitated as scheduled.

Total Workshop Time: 2 Hours




Legendary Service is consistently delivering ideal service that keeps customers coming back and results in a competitive edge for your organization. With the cost of gaining a new customer being six to seven times more expensive than retaining an existing customer, delivering Legendary Service is a smart investment. Come to this workshop and learn why caring is at the core of great customer service!

This content is adapted from Ken Blanchard’s book Legendary Service: The Key Is to Care.

In this workshop participants will:

  • Discuss the elements associated with the Legendary Service model : ICARE

Facilitated by: Gail Napora, Professional Development Specialist, Talent Development

Upcoming Classes

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Level: Fundamental

Type: A La Carte

Competency: Customer Service

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