Personal Success Program
Office/Department:  Office of Student Accountability and Restorative Practices
Supervisor:  Patrick Francis
Number of positions:  1

Mission Statement:  We facilitate student development and restoration through a fair process that holds students accountable to community and university standards in order to support student and community success.

Functional Areas:

• Facilitation of Individual Accountability Case Reviews
• Promotion of student growth and learning through motivational interview based one-on- one conversations and supervision
• Evaluation of student need for educational program intervention and community need for restoration
• Facilitation of assigned program intervention, including Values in Action
• Oversight of Personal Success Programs, including the Mentor Experience
• Partnership with campus stakeholders in decision making and training opportunities
• Participation in assessment, research, and evaluation of current and best practices, as needed and available
• Coordination and development of outreach events and materials
• Recruitment, training, supervision, and evaluation of undergraduate student staff

Students who participate in this experience will gain an understanding of student affairs as a profession and the influence student affairs has on contemporary higher education through the following tasks and activities:

• Conducting Individual Accountability Case Reviews with students alleged to have violated university policy
• Coordinating and facilitating educational programs for assigned students, occasionally in the evening, including Values in Action and other sanctioned program workshops
• Coordinating with students completing the Mentor Experience program including:
  • Conducting intake & exit interview meetings with assigned students
  • Maintaining ongoing communication with assigned students in order to track student progress and provide assistance
  • Maintaining ongoing communication with assigned mentors in order to track student progress and provide assistance
  • Assisting in ensuring that all assessments are completed
  • Keeping database information accurate and up-to-date
• Assisting in researching, assessing, and improving the Personal Success programs including:
  • Designing/locating resources for educational programs and trainings
  • Recruiting and training Mentors
  • Supporting and improving the Moving Forward educational program as needed
• Providing support for various OSARP processes that may take place after office hours
• Recruiting, training and supervising undergraduate student staff (Student Case Administrator)
• Participating in divisional, departmental, and office meetings/professional development
• Receiving training on legal issues in student affairs as it relates to conduct
• Partnering with staff, to assist with OSARP outreach events and marketing materials

Students who participate in this experience will be exposed to the purposeful application of the following student development, career development, counseling, and/or organizational theories:

• Transtheoretical Model of Behavior Change
• Motivational Interviewing
• Perry & Kohlberg – Cognitive Development Theory
• Chickering & Reisser – Vectors of Student Development
• King & Kitchener – Moral & Ethical Development
• Astin – Involvement Theory
• Zehr – Restorative Justice & Restorative Practices
• Ryff – Psychological Well-being Model
• Henriques – Nested Model of Well-being 

Students assigned to this site will be able to participate in the following assessment and/or evaluation projects:

When available, collaborating on special assessment-related projects for the office which may include:

• Analyzing and implementing current assessment tools
• Researching and designing new assessment tools
• Evaluating goals and objectives of current programs
• Writing goals and objectives for new programs
• Creating constructs for new areas of assessment in the Office of Student Accountability and Restorative Practices

Students who participate in this experience will be evaluated and provided on-going feedback in the following ways

• Facilitator evaluations from students participating in educational programs
• Individual routine meetings with supervisees
• Individual weekly meetings with supervisor
• Individual semesterly meetings with director
• Participating in the evaluation process, including the development of a learning contract and semesterly evaluations

Specific expectations of students assigned to this site include:

• Demonstrating a commitment to OSARP, its mission and its outcomes, as well as to the University, community, and Student Affairs values
• Participating as an active member of the administrative staff in OSARP, including:
  • attendance at weekly staff meetings,
  • weekly case administrator meetings & bi-semesterly All Staff meetings,
  • participation in staff training, and
  • maintaining approximately 20 hours of work per week
• Maintaining confidentiality, including student records and privileged information discussed in the office
• Serving as a designated Campus Security Authority (CSA) under the Clery Act
• Updating case files and student records accurately
• Upholding office professionalism standards
• Establishing and maintaining office hours, including evening commitments including, but not limited to, program facilitation
• Attending required trainings, meetings, workshops, and staff development
• Facilitating educational programs, including evening programming
• Providing quality customer service to students, parents, staff, faculty, police, and other constituents.
• Completing assigned projects 

Additional information:

For more information on our office, please visit our website at https://www.jmu.edu/osarp