SDI and Customer Service

Course# TD1701

Note: This workshop is capped at 15 participants.

Competency:   Customer Service - Advanced
                            Communication - Advanced

Type: Single-Session Workshop

Total Workshop Time: 3 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: TD1497: Strength Deployment Inventory (SDI) Introduction and TD1498: Strength Deployment Inventory (SDI) & Conflict

Workshop Description: Have you ever wondered why two people can perceive customer service so differently?  Have you wished a sales clerk would not greet you so enthusiastically?  Everyone perceives service in their own way and perception is reality.  Using the Strength Deployment Inventory, we will explore the connection between motivation, conflict and customer service.  Come discover the colors of customer service. 

In this workshop participants will:

  • Discover the connection between motivation and customer service
  • Learn the ABC’s of excellent customer service
  • Experience the colors of customer service
  • Explore service recovery by color

Presented by: Jennifer Campfield, Director of Training and Development and SDI Certified Trainer

Session Information:
Tuesday, June 17, 2014
1:00 PM – 4:00 PM
Wine-Price

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