SDI and Customer Service
Note: This workshop is capped at 15 participants.Competency: Customer Service - Advanced Communication - Advanced Type: Single-Session WorkshopTotal Workshop Time:
No make-ups are scheduled for this workshop. Pre-requisites: TD1497: Strength Deployment Inventory (SDI) Introduction
and TD1498: Strength Deployment Inventory (SDI) & Conflict
Have you ever wondered why two people can perceive customer service so differently? Have you wished a sales clerk would not greet you so enthusiastically? Everyone perceives service in their own way and perception is reality. Using the Strength Deployment Inventory, we will explore the connection between motivation, conflict and customer service. Come discover the colors of customer service.
In this workshop participants will:
- Discover the connection between motivation and customer service
- Learn the ABC’s of excellent customer service
- Experience the colors of customer service
- Explore service recovery by color
Presented by: Jennifer Campfield, Director of Training and Development and SDI Certified Trainer
Tuesday, June 17, 2014
1:00 PM – 4:00 PM
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