Categories: Customer Service and Communication
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Pre-requisites: TD1497: Strength Deployment Inventory (SDI) Introduction and TD1498: Strength Deployment Inventory (SDI) & Conflict
Target Audience: Individuals interested in learning about the colors of customer service.
Workshop Description: Have you ever wondered why two people can perceive customer service so differently? Have you wished a sales clerk would not greet you so enthusiastically? Everyone perceives service in their own way and perception is reality. Using the Strength Deployment Inventory, we will explore the connection between motivation, conflict and customer service. Come discover the colors of customer service.
In this workshop participants will:
Presented by: Judy Rannow, Professional Development Specialist, Training and Development and SDI Certified Trainer
Tuesday, June 18, 2013
1:00 PM – 4:00 PM