JMU - The Platinum Rule
The Platinum Rule
Course# TD1485
Note: This workshop is capped at 16 participants.
Categories: Customer Service
Level: Fundamental
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Pre-requisites: None
Target Audience: Individuals interested in learning customer service and how it can enhance work teams.
Workshop Description:
DIRECTOR, SOCIALIZER, RELATER, THINKER – WHICH ONE ARE YOU?
It takes all kinds to make a work environment. From CEOs to subordinates, from clients to suppliers, from you, yourself, to your colleague in the next office…everyone falls into one or more of these four basic personality types. Knowing who’s who and fulfilling their unspoken – and often unconscious – needs lead to success: more innovation, cooperation and achievement.
Based on the book by Tony Alessandra, Ph.D. and Michael J. O’Connor, Ph.D., marketing and behavioral experts, in this workshop you will learn to:
- Predict the actions of others and get what you want out of every encounter
- Use individual differences to build dynamic teams
- Provide better customer services to your customers
- Defuse conflict and raise energy and morale
Presented by: Suzanne Vance, Training Coordinator
Session Information:
Thursday, May 16, 2013
9:00 AM – 12:00 PM
Wine-Price
