The Platinum Rule

Course# TD1485

Note: This workshop is capped at 16 participants.

Competency:  Customer Service - Fundamental

Type: Single-Session Workshop

Total Workshop Time: 3 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: None

Workshop Description: 


It takes all kinds to make a work environment. From CEOs to subordinates, from clients to suppliers, from you, yourself, to your colleague in the next office…everyone falls into one or more of these four basic personality types.  Knowing who’s who and fulfilling their unspoken – and often unconscious – needs lead to success: more innovation, cooperation and achievement.

In this workshop, participants will learn to:

  • Predict the actions of others and get what you want out of every encounter
  • Use individual differences to build dynamic teams
  • Provide better customer services to your customers
  • Defuse conflict and raise energy and morale

This workshop is based on the book The Platinum Rule by Tony Alessandra and Michael J. O'Connor.

Presented by:  Suzanne Vance, Training Coordinator 

Session Information:
Friday, May 16, 2014
9:00 AM – 12:00 PM

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