Solving the Great Workplace Mystery

Course# TD1008

Note: This workshop is capped at 20 participants.

Categories: Administrative Skills and Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals in the AACP certificate series and others wanting to learn about the great customer service mystery.

Course Description: People who are most successful at work aren't the most 'talented', they're the ones who understand what business they're in and who all those people are that we call 'bosses', 'co-workers', 'students' and the rest. In this fast-paced session, you'll learn a new perspective on customer service and how it can energize the way you feel about work.

In this workshop participants will:

  • learn how employee engagement impacts customer service.
  • identify the critical elements of workplace fulfillment as revealed in the Q12.
  • make the connection between fulfillment and customer service performance.
  • learn some important customer service fundamentals

Presented by: Laura Williams

Session Information:
Wednesday, July 25, 2012
9:00 AM – 11:00 AM
Wine Price

This workshop fulfills completion of Module 4.3 of the Administrative Assistant Certificate Program.

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