Solving the Great Workplace Mystery

Course# TD1008

Note: This workshop is capped at 24 participants.

Competency:   Administrative Skills -Fundamental
                           Communication - Intermediate
                           Customer Service - Fundamental

Type: Single Session Workshop

Total Workshop Time: 2 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites:  None

Workshop Description: People who are most successful at work aren't the most 'talented', they're the ones who understand what business they're in and who all those people are that we call 'bosses', 'co-workers', 'students' and the rest. In this fast-paced session, you'll learn a new perspective on customer service and how it can energize the way you feel about work.

In this workshop participants will:
  • Learn how employee engagement impacts customer service
  • Identify the critical elements of workplace fulfillment as revealed in the Q12
  • Make the connection between fulfillment and customer service performance
  • Learn some important customer service fundamentals

Presented by:  Raymond Brown, Jr., Professional Development Specialist

Session Information:
Wednesday, July 23, 2014
9:00 AM – 11:00 AM
Wine Price

This workshop fulfills completion of Module 4.3 of the Administrative Assistant Certificate Program.

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