Solving the Great Workplace Mystery
Note: This workshop is capped at 24 participants.Competency: Administrative Skills -Fundamental Communication - Intermediate Customer Service - FundamentalType: Single Session WorkshopTotal Workshop Time:
No make-ups are scheduled for this workshop. Pre-requisites:
People who are most successful at work aren't the most 'talented', they're the ones who understand what business they're in and who all those people are that we call 'bosses', 'co-workers', 'students' and the rest. In this fast-paced session, you'll learn a new perspective on customer service and how it can energize the way you feel about work.
In this workshop participants will:
- Learn how employee engagement impacts customer service
- Identify the critical elements of workplace fulfillment as revealed in the Q12
- Make the connection between fulfillment and customer service performance
- Learn some important customer service fundamentals
Presented by: Raymond Brown, Jr., Professional Development Specialist
Wednesday, July 23, 2014
9:00 AM – 11:00 AM
This workshop fulfills completion of Module 4.3 of the Administrative Assistant Certificate Program.
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