Categories: Customer ServiceLevel: FundamentalPre-requisites:
Individuals interested in learning how to manage attitudes and emotions to provide excellent customer service.Course Description:
In this session participants will:
- Learn to show empathy.
- Manage attitudes and emotions to ensure consistent positive and excellent service.
Presented by: Julie Byers and Jennifer Campfield
Wednesday, November 7, 2012 Note: This is a date change.
10:00 AM - 12:00 PM
Part of the Customer Service at JMU: EveryONE Makes a Difference
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