Course# TD1119

Categories: Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning how to manage attitudes and emotions to provide excellent customer service.

Course Description:

In this session participants will:

  • Learn to show empathy.
  • Manage attitudes and emotions to ensure consistent positive and excellent service.

Presented by: Julie Byers and Jennifer Campfield

Session Information:
Wednesday, November 7, 2012        Note: This is a date change.
10:00 AM - 12:00 PM

Part of the Customer Service at JMU: EveryONE Makes a Difference series.

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