Communicating in Today's World: Developing Verbal, Non-Verbal and Virtual Success!

Course# TD1749

Note: This workshop is capped at 16 participants.

Competency:  Communication - Fundamental 

Type: Inclusive Series
To maximize the collaborative learning, please review your calendar before registering to ensure you can attend all sessions.

Total Workshop Time: 6 Hours (Three 2-hour sessions)

Make-Ups: There are no make-up sessions for this workshop.

Workshop Description: This three session series will provide participants with a thorough introduction to information and skills. The workshops will develop participants’ ability to become successful and effective communicators verbally, non-verbally and virtually!

Participants in the workshop will learn to:

  • Identify core principles of effective communication and the tools available to achieve better communication
  • Discuss various modes of communication and how these modes impact effective communication in the workplace and in general
  • Recognize your personal style of communication, and how this impacts your ability to communicate effectively in the workplace and in general

This Multi-Session workshop will include:

Session 1: Introduction to Effective Communication

  • Identify the communication process and recognize the 5 principles of effective communication
  • Summarize the relationship between culture and communication by describing rules and norms experienced in their workplace
  • Develop an action plan to implement tools that can be used to become a more effective communicator

Session 2: Introduction to Multiple Modes of Communication: Verbal & Non-verbal

  • Recognize the four levels of listening and their characteristics
  • Identify strategies that can be practiced to increase active listening skills
  • Describe the role of non-verbal communication during an exchange
  • Practice identifying non-verbal communication’s impact on verbal messages

Session 3: Introduction to Social Media and Written Communication

  • Compare and contrast communication via social media/written channels with verbal face-to-face communication exchanges
  • Identify methods to communicate more effectively through written correspondence
  • Define social media and discuss risks and benefits of using it at work and home
  • Practice written communication skills to effectively engage with different forms of social media

Presented by: Elaine Roberts, CIT Learning Technologies Support Coordinator and Kathy Thompson, Assistant to the Dean, Graduate School

Session Information:
Fridays, April 4, 11, AND April 25, 2014
10:00 AM - 12:00 PM

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