Communicating Non-Defensively, Course# TD1037

Have you ever expressed an opinion that led others to become defensive or hostile—even if you didn’t mean it personally? Many people have reasons for believing they’re being attacked and this can create a chain of defensiveness that weaves through relationships, reducing productivity and making good communication difficult. In this session we focus on causes and symptoms of defensive behavior, and the five skills for breaking the chain of defensive communication in yourself and monitoring ourselves so we avoid eliciting defensiveness in others.

Presented by Judy Rannow

Friday, March 27, 2009
9:00 AM - 12:00 PM
USB 102

Register For Training Sessions Here