Communication workshops are designed for individuals, teams or departments that would like to increase awareness and understanding of both effective and ineffective communication practices.
This area of competence and the associated behavioral indicators were identified by members of the JMU campus community as critical to employee success at JMU. For more details on this competency please click here.
* part of the Administrative Assistants Certificate Program series
Advanced Electronic Editing: Using the JMU Identity System and Exploring Bias-Free Language in Editing
Are Your Colors and Letters Showing?
Business Writing & Proofreading*
Customer Service Series
Developing Positive Assertiveness
Difficult Conversations, Part I
Difficult Conversations, Part II
DiSC I: Assessment & Introduction
DiSC III: The Representative Patterns
"Don't Look at Me in that Tone of Voice!" Reading, Interpreting and Managing Body Language
Editing: Hard Copy and Electronic
Gateways to Inclusion
Introduction to Myers-Briggs Type Indicator (MBTI)
Mastering the Art of Public Speaking
MBTI and Conflict
Myers-Briggs Type Indicator (MBTI) and Communication
Myers-Briggs Type Indicator (MBTI) Temperaments
Ouch! That Hurts: Speaking Up or Staying Silent, the Choice is Yours
Recognizing and Managing 5 Modes of Conflict
SDI and Customer Service
Solving the Great Workplace Mystery*
Strength Deployment Inventory (SDI) Introduction
Workshops are available at the following levels:
Fundamental workshops provide participants with a starting point for exploring the knowledge and skills needed to learn more about the topic.
Intermediate workshops provide participants with expanded content - there is the assumption that basic topic knowledge and an introduction to more advanced information will be included in the workshop. There may be pre-requisites for intermediate workshops.
Advanced workshops provide participants with specialized content and there is an assumption that individuals attending advanced workshops have the basic skills and knowledge to succeed in the workshop. There may be pre-requisites for advanced workshops.