A-to-Z Index

Computing Homepage

Information Technology Help Desk

Operational Hours and Exceptions

Student Computing Quick Start


  • MyMadison - for access to your personal and academic information
    • MyMadison Tab -announcements and information
    • Student Tab - student center for course registration, academics, schedules, Tutorials/FAQs
    • Academics - schedules, advisor information, academic requirements
    • MyAccounts Tab - password management  for your e-ID and Dukes email accounts 
    • MyServices Tab - JACard balances
  • Electronic ID and password FAQ - for access to MyMadison, Canvas and other secure JMU websites.
  • JMU Dukes Email Account - Official JMU email account for students and alumni

Getting Connected

  • JMU Campus Directory - Listing of faculty, staff, students and departmental offices
  • JMU Residence Hall Wireless and Wired Network (ResNet) - JMU has partnered with Apogee to provide internet service and support in the JMU residence halls. For additional information and to get started visit MyResNet.  Students may also call Apogee support at (855) 410-7377; email support@myresnet.com; text ResNet to 84700; or Chat live at www.MyResNet.com.
  • JMU Official Wireless Network – Location information, connection guides, and more
  • Remote Access - The SSL VPN Service offers a number of ways to connect to the JMU network form off-campus to access restricted on-campus resources (i.e. various library services and more)
  • Cable TV – Available in each residence hall room at no extra cost. Each residence hall lounge is also equipped with a television and cable TV
  • Student Telephone Services – Courtesy phones and telephone services for on-campus students and residents

Hardware and Software

Support and Resources

  • JMU IT Help Desk – Hours and contact information
  • Computing Alerts and Computing News – Keep up-to-date with computing alerts, maintenance, outages and the latest computing news and information
  • Computing Labs – Windows PC and Apple computers, software, pay-for-print and wireless printing facilities
  • Lynda.jmu.edu  – Free video tutorials on software, design, and business skills. Learn to use Canvas, SharePoint, Windows, Mac OS, Access, Excel, PowerPoint, and more

Computing Policies

Students! Are you new to JMU?
If so, watch this video
about JMU computing services.