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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Student Computing Quick Start

Get Help

Computing News

Electronic ID (e-ID) for Access to MyMadison, Canvas and other JMU Systems

JMU Dukes Email

MyMadison (Web-based Self Service Student Center )

  • Log into MyMadison - for announcements and information (MyMadison Tab), student center for course registration and academics (Student Tab),  management  of your e-ID and Dukes email password accounts (MyAccounts Tab), and card service balances (MyServices Tab)
  • Tutorials and Frequently Asked Questions – Emergency notification, emergency contacts, class scheduling and more.

Computer Security

Computer Hardware and Software

Computing Lab Information

Connecting to the JMU Network

  • Computer Registration - Online registration is required every 30 days for students using computers connected via Ethernet cables in the residence halls.
  • On-Campus Network/Internet Connectivity (CampusNet) – Services and support for CampusNet, the on-campus student network, including network/internet connection during residence hall move-in
  • Off-Campus Support – Network troubleshooting and access to the libraries' resources for students living off-campus
  • JMU Official Wireless Network – Location information, connection guides, and more
  • Remote Access - The SSL VPN Service offers a number of ways to connect to the JMU network form off-campus to access restricted on-campus resources (i.e. various library services and more).

Telephone Services

  • Student Telephone Services – Provided by JMU Telecommunications
  • Telecom PIN – What you need to know
  • Voicemail – Setup instructions for the free student voicemail system.
  • Cable TV – Available in each residence hall room at no extra cost. Each residence hall lounge is also equipped with a television and cable TV.

Computing Policies