Get Tech Help Faster with JMU's New IT Service Portal
Information Technology-Computing
Technology questions? Support requests? System access needs? JMU Information Technology has made getting help easier than ever. The IT Service Portal at help.jmu.edu is your one-stop destination for technology support, answers, resources, and services across the university.
Need a quick answer? Start with the newly updated Knowledge Base, featuring hundreds of JMU-specific help articles written by our own support staff. It’s a fast, convenient way to troubleshoot common issues, learn how services work, and find solutions on your own schedule. Tip: Log in for the best experience—and access to the helpful information we keep just for the JMU community.
Ready to request help? The Service Catalog guides you to the right service and form so your request gets routed to the experts who can help. Just share a few details about your issue or need, submit your ticket, and JMU IT will begin working toward a resolution.
Visit help.jmu.edu today to explore the Knowledge Base, submit a request, and discover the easier way to get the technology support you need at JMU.
Learn more:
- How to access the Service Portal (including logging in)
- How to use the Knowledge Base
- How to use the Service Catalog
- How to submit a help ticket
- How to use the search feature
