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Professional Development Resource Collection
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Innovation: The Five Disciplines for Creating What Customers Want by Curtis R. Carlson and William W. Wilmot
Innovation is the creation of a new or improved product that provides value for your customer. This book gets two groups together - the managers who make the decisions and the people on the front lines who create the innovation.
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard
Raving Fans uses a simple fable to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature.
The Simple Truths of Service by Ken Blanchard and Barbara Glanz
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by giving the customers more than they expect.
The Training and Development Department supports the Madison mission and assists in job performance improvement by offering learning opportunities that enhance the knowledge, skills and talents of AP Faculty, Classified staff and Wage employees.
