Competency: Customer Service - Fundamental
Type: Single-Session Workshop
Total Workshop Time: 2 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Workshop Description: This workshop discusses ways individuals and teams can improve their customer service skills in order to turn dissatisfied customers into Raving Fans.
In this workshop participants will:
This workshop is based on the book Raving Fans by Ken Blanchard and Sheldon Bowles.
Presented by: Pat Kennedy, Administrator, IIHHS
Tuesday, October 21, 2014
9:00 AM - 11:00 AM