Proactive Customer Service

Course# TD1115

 

Categories: Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning how to provide proactive customer service.

Course Description:

In this session participants will:

  • Learn to be proactive rather than reactive.
  • Learn to ask the right questions.
  • Gain valuable insights into client concerns.

Presented by: Suzanne Vance

Session Information:
Wednesday, June 13, 2012
9:00 AM – 11:00 AM
Wine-Price 

Part of the Customer Service at JMU: EveryONE Makes a Difference series.


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