Telephone Etiquette

Course# TD1112

Note: This workshop is capped at 18 participants.

Categories: Communication and Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning basic telephone etiquette skills.

Course Description:

In this session participants will:

  • Learn effective telephone techniques.
  • Learn to handle telephone calls courteously and efficiently.

Presented by: Tanya Shifflett, Charge Card Program Administrator

Session Information:
Wednesday, March 14, 2012
9:00 AM – 11:00 AM

Part of the Customer Service at JMU: EveryONE Makes a Difference series.

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