Note: This workshop is capped at 18 participants.Categories: Communication
and Customer ServiceLevel: FundamentalPre-requisites:
Individuals interested in learning basic telephone etiquette skills.Course Description:
In this session participants will:
- Learn effective telephone techniques.
- Learn to handle telephone calls courteously and efficiently.
Presented by: Tanya Shifflett, Charge Card Program Administrator
Register For Professional Development Sessions Here
Wednesday, March 14, 2012
9:00 AM – 11:00 AM
Part of the Customer Service at JMU: EveryONE Makes a Difference series.