But I Don't Have Customers

Course# TD1774

Note: This workshop is capped at 16 participants.

Competency:  Customer Service - Intermediate

Type: Single-Session Workshop

Total Workshop Time: 3 hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: None

Workshop Description: In today’s workplace, we emphasize treating customers with respect and meeting their needs.  We often overlook how we treat our internal customers.  How we treat each other in the workplace can either help or hinder productivity and profit of our organization.  This program will help employees to value each other, which results in increased performance throughout the organization.

In this workshop participants will:

  • Identify their customers
  • Identify critical contact points
  • Discover customer needs
  • Identify areas to improve service, including recognizing conflict and dealing with anger
  • Develop a plan of service to exceed customer’s expectations

Presented by: Raymond Brown, Jr. Professional Development Specialist

Session Information:
Thursday, September 25, 2014 CANCELLED (RESCHEDULED FOR SEPTEMBER 18TH, 1:30-4:00PM)
1:00 PM - 4:00 PM

Thursday, September 18, 2014
1:30 PM - 4:00 PM

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