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Professional Development Resource Room
Customer Service Books
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Innovation: The Five Disciplines for Creating What Customers Want by Curtis R. Carlson and William W. Wilmot
Innovation is the creation of a new or improved product that provides value for your customer. This book gets two groups together - the managers who make the
decisions and the people on the front lines who create the innovation.
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard
Raving Fans uses a simple fable to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving
Fan Service a constant feature.
The Simple Truths of Service by Ken Blanchard and Barbara Glanz
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by giving the customers more than they expect.
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