NEW for 2013
Give 'em the Pickle
Note: This workshop is capped at 24 participants.Categories: Customer Service
and Administrative Skills
Level: FundamentalType: Single-Session WorkshopPre-requisites:
Individuals who are interested in sharpening their customer service skills.Workshop Description:
“Your business is not what you sell: it’s who you serve. So Give ‘em the Pickle!”
~ Bob Farrell, Farrell’s Ice Cream Parlour
Customer service is about who you serve and how you serve them. This fun, interactive session is all about taking care of the customer. Participants will learn how to connect with customers, anticipate customer needs, delight customers and inspire others.
In this session, participants will:
- Assess team and personal service.
- Identify customers.
- Identify “Pickles”.
- Determine strategies for “giving away pickles”.
- Develop “Pickle” action and accountability plans.
Presented by: Brad Barnett, Senior Associate Director, Office of Financial Aid and Scholarships
Monday, May 6, 2013
1:00 PM – 3:00 PM
Register For Professional Development Workshops Here
Unavailable During the Times Offered?