NEW for 2013
Give 'em the Pickle
Course# TD1616
Note: This workshop is capped at 24 partcipants.Categories: Customer Service and
Administrative Skills
Level: FundamentalType: Single-Session WorkshopPre-requisites: None
Target Audience: Individuals who are interested in sharpening their customer service skills.
Workshop Description:
“Your business is not what you sell: it’s who you serve. So Give ‘em the Pickle!” ~ Bob Farrell, Farrell’s Ice Cream Parlour
Customer service is about who you serve and how you serve them. This fun, interactive session is all about taking care of the customer. Participants will learn how to connect with customers, anticipate customer needs, delight customers and inspire others.
In this session, participants will:
- Assess team and personal service.
- Identify customers.
- Identify “Pickles”.
- Determine strategies for “giving away pickles”.
- Develop “Pickle” action and accountability plans.
Presented by: Mo Burt, Workforce Analyst, Human Resources
Session Information:
Monday, May 6, 2013
1:00 PM – 3:00 PM
Wine-Price
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