Give 'em the Pickle

Course# TD1616

Note: This workshop is capped at 24 participants.

Competency:  Administrative Skills - Fundamental

Type: Single-Session Workshop

Pre-requisites: None

Workshop Description: 
 “Your business is not what you sell: it’s who you serve.  So Give ‘em the Pickle!”  ~ Bob Farrell, Farrell’s Ice Cream Parlour

Customer service is about who you serve and how you serve them.  This fun, interactive session is all about taking care of the customer.  Participants will learn how to connect with customers, anticipate customer needs, delight customers and inspire others.

In this session, participants will:

  • Assess team and personal service
  • Identify customers
  • Identify “Pickles”
  • Determine strategies for “giving away pickles”
  • Develop “Pickle” action and accountability plans

Presented by:  Amanda Leech,  Assistant Director at JMU Alumni Relations

Session Information:
Tuesday, April 15, 2014
1:00 PM – 3:00 PM    

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