Competency: Customer Service - Fundamental
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Workshop Description: Vulnerability. It is one of the most undervalued and misunderstood of all human qualities.
Without the willingness to be vulnerable, we will not build deep and lasting relationships in life. That’s because there is no better way to earn a person’s trust than by putting ourselves in a position of unprotected weakness and demonstrating that we believe they will support us.
But something stops us. Patrick Lencioni, author of Getting Naked, has identified three fears that keep us from building trust and loyalty with our customers. They are:
Join us as we discuss strategies for overcoming these fears so that you too; can “get naked."
In this workshop participants will:
This workshop is based on the book Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty by Patrick Lencioni.
Presented by: Jennifer Campfield, Director of Training and Development
Friday, June 20, 2014
9:00 AM – 12:00 PM
Tuesday, December 2, 2014
1:00 PM - 4:00 PM