Categories: Customer Service
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Target Audience: Individuals interested in building extraordinary trust among their customers and coworkers.
Workshop Description: Vulnerability. It is one of the most undervalued and misunderstood of all human qualities.
Without the willingness to be vulnerable, we will not build deep and lasting relationships in life. That’s because there is no better way to earn a person’s trust than by putting ourselves in a position of unprotected weakness and demonstrating that we believe they will support us.
But something stops us. Patrick Lencioni, author of Getting Naked, has identified three fears that keep us from building trust and loyalty with our customers. They are:
Join us as we discuss strategies for overcoming these fears so that you, too, can “get naked."
In this workshop participants will:
Presented by: Jennifer Campfield, Director of Training and Development
Friday, June 21, 2013 This is a date and time change.
9:00 AM – 12:00 PM