JMU - Getting Naked
Getting Naked
Course# TD1704
Note: This workshop is capped at 16 partcipants.Categories: Customer Service
Level: Fundamental
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Pre-requisites: None
Target Audience: Individuals interested in building extraordinary trust among their customers and coworkers.
Workshop Description: Vulnerability. It is one of the most undervalued and misunderstood of all human qualities.
Without the willingness to be vulnerable, we will not build deep and lasting relationships in life. That’s because there is no better way to earn a person’s trust than by putting ourselves in a position of unprotected weakness and demonstrating that we believe they will support us.
But something stops us. Patrick Lencioni, author of Getting Naked, has identified three fears that keep us from building trust and loyalty with our customers. They are:
- Fear of losing the business
- Fear of being embarrassed
- Fear of feeling inferior
Join us as we discuss strategies for overcoming these fears so that you, too, can “get naked”.
In this workshop participants will:
- Understand the value of vulnerability in building relationships
- Identify the fear(s) that keep them from “getting naked”
- Develop strategies for overcoming the fear(s)
Presented by: Jennifer Testa, Director of Training and Development
Session Information:
Friday, April 19, 2013
9:00 AM – 12:00 PM
Wine-Price
