Competency: Customer Service - Intermediate
Type: Single-Session Workshop
Total Workshop Time: 2 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Target Audience: Individuals interested in enhancing their customer service skills.
Workshop Description: The original Fred was a mail carrier who passionately loved his job and genuinely cared about the people he served. He went the extra mile and made a difference in the lives of the people he met. We have all encountered “Freds” and anyone can be a “Fred”, someone that uses their passion at work and at home to turn the ordinary into the extraordinary. Learn how to make a difference every day, become more successful by building strong relationships, create value for others and constantly reinvent yourself.
In this workshop participants will:
This workshop is based on the book The Fred Factor: How Passion In Your Work And Life Can Turn The Ordinary Into The Extraordinary by Mark Sanborn and John C. Maxwell.
Presented by: Ashley Privott, Director of Alumni Relations/Executive Director, JMU Alumni Association
Friday, March 21, 2014
9:00 AM – 11:00 AM