The Fred Factor

Course# TD1748

Note: This workshop is capped at 16 participants.

Competency:   Customer Service - Intermediate

Type: Single-Session Workshop

Total Workshop Time: 2 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: None

Target Audience: Individuals interested in enhancing their customer service skills.

Workshop Description: The original Fred was a mail carrier who passionately loved his job and genuinely cared about the people he served.  He went the extra mile and made a difference in the lives of the people he met.  We have all encountered “Freds” and anyone can be a “Fred”, someone that uses their passion at work and at home to turn the ordinary into the extraordinary.  Learn how to make a difference every day, become more successful by building strong relationships, create value for others and constantly reinvent yourself.

In this workshop participants will:

  • Learn the four “Fred Principles”
  • Learn three difference-making strategies
  • Learn seven B’s for relationship building
  • Reinvent themselves and create value for others
  • Develop a Fred Factor Action Plan for improving relationships using what was learned

This workshop is based on the book The Fred Factor: How Passion In Your Work And Life Can Turn The Ordinary Into The Extraordinary by Mark Sanborn and John C. Maxwell.

Presented by: Ashley Privott, Director of Alumni Relations/Executive Director, JMU Alumni Association

Session Information:
Friday, March 21, 2014
9:00 AM – 11:00 AM

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