E-mail Etiquette

Course# TD1113

Categories: Communication and Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning basic e-mail etiquette skills.

Course Description:

“Where’s the ‘un-send’ button?”
“That’s not what I was trying to say.”
“I can’t believe I sent that to everyone.”

Sound familiar? E-mail etiquette is not only about spelling, grammar and punctuation. As important are factors such as length, tone and appropriateness. In this session participants will learn to write email messages that are professional, clear and effective.

Presented by: Jennifer Testa and Richie Testa

Session Information:
Wednesday, April 11, 2012
9:00 AM – 11:00 AM
Wine-Price

Part of the Customer Service at JMU: EveryONE Makes a Difference series.


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