“Where’s the ‘un-send’ button?”
“That’s not what I was trying to say.”
“I can’t believe I sent that to everyone.”
Sound familiar? E-mail etiquette is not only about spelling, grammar and punctuation. As important are factors such as length, tone and appropriateness. In this session participants will learn to write email messages that are professional, clear and effective.
Presented by: Jennifer Testa and Richie Testa
Wednesday, April 11, 2012
9:00 AM – 11:00 AM
Part of the Customer Service at JMU: EveryONE Makes a Difference series.