Difficult Conversations, Part II
Categories: CommunicationLevel: AdvancedType: Single-Session WorkshopTotal Workshop Time:
No make-ups are scheduled for this workshop. Pre-requisites: TD1185:Difficult Conversations Part I
Individuals who would like to continue learning on handling conflict effectively.Course Description:
In Part I, we focused on the 'nuts and bolts' of handling conflict effectively. However, talking about it in a professional development session is a lot different than using the tools in an actual conversation. In this session, we will review the tips shared in Part I and then practice applying them in real-life discussions.
In this workshop participants will:
- review the Difficult Conversations Model.
- identify some pre-planning questions.
- complete a Difficult Conversations Plan.
- practice having a difficult conversation.
You must complete Difficult Conversations Part I in order to take this class.
Presented by: Pat Kennedy, Program Director, IHHSS
Monday, June 17, 2013
9:00 AM - 12:00 PM
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