Competency: Communication - Intermediate
Customer Service - Intermediate
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Pre-requisites: TD1185: Difficult Conversations Part I
Workshop Description: In Part I, we focused on the 'nuts and bolts' of handling conflict effectively. However, talking about it in a professional development session is a lot different than using the tools in an actual conversation. In this session, we will review the tips shared in Part I and then practice applying them in real-life discussions.
In this workshop participants will:
This workshop is based on the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.
Presented by: Pat Kennedy, Program Director, IHHSS
Thursday, June 26, 2014
9:00 AM - 12:00 PM