Note: This workshop is capped at 16 participants.
Workshop Description: This session focuses on the 'nuts and bolts' of handling conflict effectively. You will learn to have the right perspective on conflict, ask the right questions and use the right words so that conflict becomes a productive part of building relationships, rather than something to be avoided.
In this workshop participants will:
Difficult Conversations Part II, a follow-up to Part I, can be found on our website.
This workshop is based on the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.
Presented by: Pat Kennedy, Program Director, IIHHS
Thursday, June 12, 2014
9:00 AM - 12:00 PM