Difficult Conversations, Part I

Course# TD1185

Categories: CommunicationCustomer Service

Level: Intermediate

Pre-requisites: None

Target Audience: Individuals interested in learning how to conflict more effectively.

Course Description:

This session focuses on the 'nuts and bolts' of handling conflict effectively. You will learn to have the right perspective on conflict, ask the right questions and use the right words so that conflict becomes a productive part of building relationships, rather than something to be avoided.

In this workshop participants will:

  • be introduced to the Harvard Project on Negotiation Difficult Conversations model.
  • analyze their approach to personal and work related difficult conversations to make conflict more productive.
  • learn practical steps to help make challenging conversations more productive while protecting the relationship.

Difficult Conversations Part II, a follow-up to Part I, can be found on our web site.

Presented by: Judy Rannow

Session Information
Tuesday, February 21, 2012
9:00 AM - 12:00 PM 
Wine-Price

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