Note: This workshop is capped at 24 participants
Categories: Customer Service
Type: Single-Session Workshop
Total Workshop Time: 2 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Target Audience: Individuals interested in enhancing their customer service skills.
Workshop Description: Count to 20. Take a deep breath. Don’t take it personally. We’ve all heard it. But how do you do it? Although we all value our customers, there are times when we can feel our blood pressure rising and we notice the tone of our voice beginning to change. In this workshop, we will study those challenging customers and create strategies to serve them effectively.
Presented by: Suzanne Vance, Training Coordinator
Monday, September 9, 2013
2:00 PM – 4:00 PM