Customer Service When the Customer ISN'T Right

Course# TD1065

Note: This workshop is capped at 16 participants

Competency:  Customer Service - Fundamental

Type: Single-Session Workshop

Total Workshop Time: 3 Hours

Make-Ups: No make-ups are scheduled for this workshop.

Pre-requisites: None

Workshop Description: Count to 20. Take a deep breath. Don’t take it personally. We’ve all heard it. But how do you do it? Although we all value our customers, there are times when we can feel our blood pressure rising and we notice the tone of our voice beginning to change. In this workshop, we will study those challenging customers and create strategies to serve them effectively.

Presented by: Suzanne Vance, Training Coordinator    

Session Information:
Friday, September 5, 2014
9:00 AM – 12:00 PM

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