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Customer Service When the Customer ISN'T Right, Course# TD1065
Count to 20. Take a deep breath. Don’t take it personally. We’ve all heard it. But how do you do it? Although we all value our customers, there are times
when we can feel our blood pressure rising and we notice the tone of our voice beginning to change. In this workshop, we will study those challenging customers
and create strategies to serve them effectively.
Presented by Judy Rannow
Wednesday, June 10, 2009
2:00 PM - 4:00 PM
USB 102
Register For Training Sessions Here
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