Note: This workshop is capped at 16 participants
Competency: Customer Service - Fundamental
Type: Single-Session Workshop
Total Workshop Time: 3 Hours
Make-Ups: No make-ups are scheduled for this workshop.
Workshop Description: Count to 20. Take a deep breath. Don’t take it personally. We’ve all heard it. But how do you do it? Although we all value our customers, there are times when we can feel our blood pressure rising and we notice the tone of our voice beginning to change. In this workshop, we will study those challenging customers and create strategies to serve them effectively.
Presented by: Suzanne Vance, Training Coordinator
Friday, September 5, 2014
9:00 AM – 12:00 PM