Right and Wrong in the Workplace

Course# TD1116

Categories: Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning how to make tough customer service decisions.

Course Description:

In this session participants will:

  • Learn about decision making.
  • Learn a five step process to utilize when making tough decisions.

Presented by: Christina Landes and Jenny Toth 

Session Information:
Wednesday, July 11, 2012
9:00 AM – 11:00 AM
Wine-Price

Part of the Customer Service at JMU: EveryONE Makes a Difference series.


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