Creativity and Problem-Solving

Course# TD1117

Categories: Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning how to creatively solve customer service problems.

Course Description:

In this session participants will:

  • Learn about going above and beyond expectations.
  • Gain valuable insights into client concerns.
  • Gather information through effective questioning and listening techniques.
  • Demonstrate professionalism on the job while building a proactive, problem-solving culture.

Presented by: Lori Pyle

Session Information:
Wednesday, August 8, 2012
9:00 AM – 11:00 AM
Wine Price

Part of the Customer Service at JMU: EveryONE Makes a Difference series.


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