Creativity and Problem-Solving
Categories: Customer ServiceLevel: FundamentalPre-requisites:
Individuals interested in learning how to creatively solve customer service problems.Course Description:
In this session participants will:
- Learn about going above and beyond expectations.
- Gain valuable insights into client concerns.
- Gather information through effective questioning and listening techniques.
- Demonstrate professionalism on the job while building a proactive, problem-solving culture.
Presented by: Lori Pyle
Register For Workshops Here
Wednesday, August 8, 2012
9:00 AM – 11:00 AM
Part of the Customer Service at JMU: EveryONE Makes a Difference series.