Communication Introduction

Course# TD1111

Note: This workshop is capped at 18 participants.

Categories: Communication and Customer Service

Level: Fundamental

Pre-requisites: None

Target Audience: Individuals interested in learning basic customer service communication skills.

Workshop Description:

In this session participants will:

  • Use essential communication skills when interacting with others.
  • Enhance communication skills.
  • Identify barriers to effective communication.
  • Gather information through effective questioning and listening techniques.

Presented by: Dr. Toni Whitfield, Associate Professor of Communication Studies & Jessica Tormena, Training and Development Student Assistant

Session Information:
Wednesday, February 8, 2012
9:00 AM – 11:00 AM
Wine-Price

Part of the Customer Service at JMU: EveryONE Makes a Difference series.


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