Communication Introduction
Course# TD1111
Note: This workshop is capped at 18 participants.Categories: Communication and
Customer ServiceLevel: FundamentalPre-requisites: None
Target Audience: Individuals interested in learning basic customer service communication skills.
Workshop Description:
In this session participants will:
- Use essential communication skills when interacting with others.
- Enhance communication skills.
- Identify barriers to effective communication.
- Gather information through effective questioning and listening techniques.
Presented by: Dr. Toni Whitfield, Associate Professor of Communication Studies & Jessica Tormena, Training and Development Student Assistant
Session Information:
Wednesday, February 8, 2012
9:00 AM – 11:00 AM
Wine-Price
Part of the Customer Service at JMU: EveryONE Makes a Difference series.
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