Note: This workshop is capped at 18 participants.Categories: Communication
and Customer ServiceLevel: FundamentalPre-requisites:
Individuals interested in learning basic customer service communication skills.Workshop Description:
In this session participants will:
- Use essential communication skills when interacting with others.
- Enhance communication skills.
- Identify barriers to effective communication.
- Gather information through effective questioning and listening techniques.
Presented by: Dr. Toni Whitfield, Associate Professor of Communication Studies & Jessica Tormena, Training and Development Student Assistant
Wednesday, February 8, 2012
9:00 AM – 11:00 AM
Part of the Customer Service at JMU: EveryONE Makes a Difference series.
Register For Workshops Here