Customer Service Workshops


Customer service workshops are designed for individuals that would like to increase awareness and understanding of effective customer service practices.

But I Don't Have Customers
Customer Service When the Customer ISN'T Right
Difficult Conversations, Part I
Emerging Leaders
Getting Naked
Myers-Briggs Type Indicator (MBTI) Basic 3
Perfect Phrases for Customer Service
Raving Fans
SDI and Customer Service
The Fred Factor
The Platinum Rule
The Seven Habits of Highly Effective People Workshop Series

 

Workshops are available at the following levels:

Fundamental workshops provide participants with a starting point for exploring the knowledge and skills needed to learn more about the topic.

Intermediate workshops provide participants with expanded content - there is the assumption that basic topic knowledge and an introduction to more advanced information will be included in the workshop. There may be pre-requisites for intermediate workshops.

Advanced workshops provide participants with specialized content and there is an assumption that individuals attending advanced workshops have the basic skills and knowledge to succeed in the workshop. There may be pre-requisites for advanced workshops.

* part of the Administrative Assistants Certificate Program series

 

Register For Professional Development Workshops Here

Unavailable During The Times Offered?