JMU - Customer Service Workshops
Customer Service Workshops
Customer service workshops are designed for individuals that would like to increase awareness and understanding of effective customer service practices.
Fundamental workshops provide participants with a starting point for exploring the knowledge and skills needed to learn more about the topic.
Communication Introduction *
Creativity and Problem-Solving *
Customer Service Basics *
Customer Relationships *
Customer Service When the Customer ISN'T Right
Difficult Customers *
Email Etiquette *
Emotions *
The JMU Registrar’s Office +
Proactive Customer Service*
Solving the Great Workplace Mystery +
Telephone Etiquette *
Intermediate workshops provide participants with expanded content - there is the assumption that basic topic knowledge and an introduction to more advanced information will be included in the workshop. There may be pre-requisites for intermediate workshops.
No intermediate workshops available at this time.
Advanced workshops provide participants with specialized content and there is an assumption that individuals attending advanced workshops have the basic skills and knowledge to succeed in the workshop. There may be pre-requisites for advanced workshops.
No advanced workshops available at this time.
* part of the Customer Service at JMU: EveryONE Makes a Difference series
+ part of the Administrative Assistants Certificate Program series
