Training and Development Department

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Page Last Modified:
September 30, 2009

Customer Service Workshops

A Plan with a Purpose +
Communication Introduction *
Creativity and Problem-Solving *
Customer Service Basics *
Customer Relationships *
Customer Service When the Customer ISN'T Right
Difficult Customers *
Email Etiquette *
Emotions *
The JMU Registrar’s Office +
Proactive Customer Service*
Solving the Great Workplace Mystery +
Telephone Etiquette *

* part of the Customer Service at JMU: EveryONE Makes a Difference series
+ part of the Administrative Assistants Certificate Program series

Mission Statement: The Training and Development Department serves administrative and professional faculty, classified staff and wage employees with performance improvement opportunities that contribute to the achievement of the university's mission.

Training & Development
MSC 7009
Harrisonburg, VA 22807
Phone: (540) 568-3845
Fax: (540) 568-1796

Contact Information