Customer service workshops are designed for individuals that would like to increase awareness and understanding of effective customer service practices.
This area of competence and the associated behavioral indicators were identified by members of the JMU campus community as critical to employee success at JMU. For more details on this competency please click here.
But I Don't Have Customers
Customer Service When the Customer ISN'T Right
Customer Service Series
Difficult Conversations, Part I
Perfect Phrases for Customer Service
SDI and Customer Service
The Fred Factor
The Platinum Rule
The Seven Habits of Highly Effective People Workshop Series
Workshops are available at the following levels:
Fundamental workshops provide participants with a starting point for exploring the knowledge and skills needed to learn more about the topic.
Intermediate workshops provide participants with expanded content - there is the assumption that basic topic knowledge and an introduction to more advanced information will be included in the workshop. There may be pre-requisites for intermediate workshops.
Advanced workshops provide participants with specialized content and there is an assumption that individuals attending advanced workshops have the basic skills and knowledge to succeed in the workshop. There may be pre-requisites for advanced workshops.
* part of the Administrative Assistants Certificate Program series