Professional Book Club - October 2009
Course# TD1313

Difficult Conversations: How to Discuss what Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher

We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt.

Disclaimer

Facilitated by Judy Rannow

Friday, October 23, 2009
12:30 PM – 2:00 PM
USB 102

Part of the Professional Book Club series.

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