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Professional Book Club - January 2009
Course# TD1304
Raving Fans
by Ken Blanchard
In this eloquent parable about customer service, a golfer's male fairy godmother guides him through encounters with outstanding service in a variety of
business settings. Everyone serious about customer relationships should read this.
Disclaimer
Facilitated by Jennifer Testa
Friday, January 30, 2009
11:30 AM – 1:00 PM
USB 102
Part of the Professional Book Club series.
Register For Workshops Here
The Training and Development Department supports the Madison mission and assists in job performance improvement by offering learning opportunities that enhance the knowledge, skills and talents of AP Faculty, Classified staff and Wage employees.
