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Information Technology's Projects and Initiatives

JMU Information Technology provides leadership and support for technology projects affecting the campus community.

It is the policy of the University to ensure that effective and efficient project management exists and that adequate controls are included when acquiring, developing and implementing information systems that include technology components.

Whether the objective is to acquire/develop a new system or service or to maintain/modify an existing one, the university requires all employees to comply with state requirements and university policies and standards for management of information technology projects.

University departments are required to contact Information Technology and complete the Project Initiation Questionnaire (PIQ) prior to soliciting acquisition or development of technology solutions.

Information about our current projects and initiatives is listed below.

Access Strategies

Increased mobility and new device offerings are challenging the university’s current access policies and procedures.  In cooperation with university administrators and data managers, Information Technology is conducting a review of current access practices and considering new policy and technical strategies to more fully incorporate remote access and personal device use.  The goal is to provide means of access that accommodate the innovative work styles university constituents desire while maintaining appropriate data management and security controls.

Finance, Human Resources and Student System Upgrades

The Oracle/PeopleSoft systems (Finance, Human Resources and Student Administration (Campus Solutions) will undergo major upgrades over the next two and half years. The first of these upgrades will be for the Human Resource System. The planning in support of these upgrades is in progress and a timeline and more details will be available in the next few months.

Information Technology Service Management (ITSM)

Information Technology is implementing the Cherwell Service Management solution. This solution provides best-practice capabilities for managing and delivering IT services to JMU.

Macintosh Desktop Management

Information Technology is implementing a solution for managing Macintosh systems to provide automated OS and software patching/updates, inventory and software distribution. 


Mapcom Infrastructure Management System

Mapcom is a visual GIS mapping system that allows Telecom to catalog, manage, and plan all elements of the university’s communication infrastructure. This includes copper, coax, and fiber optic cable, conduit pathways, and inside building wiring and equipment racks. A test area has been established and cataloging of outside assets is currently underway. When fit for use has been verified, the test area will go into production and cataloging will begin in designated areas until the entire campus is in production. The project began in March 2016 and is expected to run approximately 5 to 7 years before the entire outside plant will be in production.

MyMadison Updates

MyMadison is being updated to include new functionality and an updated look. Dashboards for students which include Holds, To Dos, Major/Minors, Overall and Term GPA are being introduced. This dashboard provides easy access to commonly used areas of the student center. For employees, communications from central areas like Human Resources will be appearing on the MyMadison page. Later this year, supervisors will be able to access and approve their employee's leave transactions. This function will be one of several new workflow approval functions being rolled out as part of an increased focus on automating paper processes.

Wireless Master Plan to Provide Ubiquitous Wireless Service to Campus

The demand for ubiquitous wireless access continues to rise. Information Technology has developed a plan to expand access over a three to four year period to reach full, seamless coverage in all campus locations. The plan includes a cost estimate and an approach to any major barriers that need to be resolved. Designated Academic and Administrative locations are surveyed each semester for budget consideration. Once the budget has been established IT works with Facilities and Telecommunication to schedule the wireless deployment.

To view a listing of the buildings with wireless access, visit http://www.jmu.edu/computing/desktop/wireless/access_points.shtml.

Workflow/Increased Efficiency Projects

In an effort to support more streamlined processes, several workflow projects are underway.

  • Grade Change: Instructors will be able to make grade changes and have these flow through for approvals. A November 2016 go-live is planned.
  • Budget Revision: Analysis is being completed in support of automating the budget revision process.
  • Major/Minor Changes: Development is in progress to provide the ability for students to request a change in major and/or minor and have the request evaluated and approved electronically.
  • Graduation Application: Analysis is being completed in support of the application for graduation process.  Graduation candidates will submit their application to graduate on-line.  The application will be reviewed and approved by advisors and academic units and will be evaluated and posted for the Registrar’s Office.