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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


 

 

Information Technology's Projects and Initiatives


JMU Information Technology provides leadership and support for technology projects affecting the campus community.

It is the policy of the University to ensure that effective and efficient project management exists and that adequate controls are included when acquiring, developing and implementing information systems that include technology components.

Whether the objective is to acquire/develop a new system or service or to maintain/modify an existing one, the university requires all employees to comply with state requirements and university policies and standards for management of information technology projects.

University departments are required to contact Information Technology and complete the Project Initiation Questionnaire (PIQ) prior to soliciting acquisition or development of technology solutions.

Information about our current projects and initiatives is listed below.

Access Strategies

Increased mobility and new device offerings are challenging the university’s current access policies and procedures.  In cooperation with university administrators and data managers, Information Technology is conducting a review of current access practices and considering new policy and technical strategies to more fully incorporate remote access and personal device use.  The goal is to provide means of access that accommodate the innovative work styles university constituents desire while maintaining appropriate data management and security controls.

e-ID and Access Management

Information Technology recently replaced the JMU Accounts portal (accounts.jmu.edu) used for account activation, password changes, and password resets with an identity management product from Oracle. The new e-ID account management functionality is available on a new tab in MyMadison called MyAccounts. Further information and the steps used for the enrollment is available at http://www.jmu.edu/computing/IdM.   While MyAccounts represents a significant accomplishment, additional IdM projects are in progress in preparation for an upgrade of the Oracle technologies and expansion of the common login page. 

Electronic Collaboration Environment

Information Technology, in partnership with Libraries and Educational Technologies and the Center for Instructional Technology will establish a new collaboration environment for the university and support those who pioneer its use. Microsoft’s Lync and SharePoint services will meet our objectives for JMU and provide faculty and staff with the level of collaboration tools soon to be available to students through the Office 365 platform (the sucessor to Live@edu). With instant messaging, chat, audio/video conferencing, calendar and document sharing capabilities, the new collaboration tools will tightly integrate with Microsoft's Exchange/Outlook and Office products and enable a richer experience surrounding instruction, advising and student support.

Electronic Personnel Action Request (ePAR)

JMU Human Resources, Payroll and Information Technology have been working to replace the current paper-based Personnel Action Request (PAR) with a new electronic PAR (ePAR).

The new ePAR consists of personnel actions related to employee hires, rehires, transfers, requests to onboard, job changes, terminations and paid and unpaid leaves of absence.

The ePAR roll-out will begin for departments in Administration & Finance, with the exception of Athletics, in early November and will complete by the end of November. ePAR will roll-out to Athletics in January. 

Contact Human Resources at humanresources@jmu.edu if you have questions or need information.

Microsoft Lync

Microsoft Lync 2013 provides a single interface uniting communication and collaboration through Instant Messaging, presence, group chat, Persistent Chat, audio visual web conferencing, desktop sharing and more. Installation for use on faculty and staff JMU-owned Windows and Mac computers, documentation, Self-Help and FAQs are all available and can be found by visiting www.jmu.edu/computing/lync.

Macintosh Desktop Management

Information Technology is currently implementing a solution for the management of Apple desktops, laptops, and the user accounts of such devices within their Information Technology environment.  The four main aspects which this project addresses are:  

1. Provide authentication and password complexity policies consistent with JMU policy

2. Provide the ability to manage devices from a security point of view

3. Provide the ability to remotely distribute OS and third party application updates

4. Provide the ability to remotely distribute applications and images

For more information, visit the Macintosh Desktop Management project page.

Microsoft Sharepoint

Microsoft SharePoint is browser based collaboration software that makes it easy for people to work together. SharePoint helps set up sites to share information with others, manage documents from start to finish and publish reports to help everyone make better decisions. Visit http://www.jmu.edu/computing/sharepoint to find out more how SharePoint can help within your college/department, project or committee.

Mountain Lion

JMU Information Technology has tested and certified Apple’s latest operating system.

For further information on requesting an upgrade, visit our Mountain Lion project page.


Wireless Master Plan to Provide Ubiquitous Wireless Service to Campus

The demand for ubiquitous wireless access continues to rise. Information Technology has developed a plan to expand access over a three to four year period to reach full, seamless coverage in all campus locations. The plan includes a cost estimate and an approach to any major barriers that need to be resolved. Designated Academic, Administrative and Residence Halls are surveyed each semester for budget consideration. Once the budget has been established IT works with Facilities and Telecommunication to schedule the wireless deployment.

To view a listing of the buildings with wireless access, visit http://www.jmu.edu/computing/desktop/wireless/access_points.shtml.