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HelpDesk

JMU E-mail IMAP Client Configurations

Webmail FAQ, Outlook FAQ, E-mail FAQ and IMAP Clients FAQ also available.

IMAP Client Access is available to Faculty and Staff

Windows Recommended e-mail IMAP Client

• Outlook 2007
• Outlook 2003

Macintosh Recommended e-mail IMAP Client

• Leopard Mail
• Tiger Mail
• OSX Mail

Smartphones (Treos) e-mail IMAP Client

• Versamail (for JMU's central e-mail server)
• Versamail (for CISAT's Exchange e-mail server)

Not Supported e-mail IMAP Clients
Configurations for these IMAP Clients are not supported but offered 'as is' as a convenience to the JMU community.

• Basic JMU IMAP e-mail configuration Instructions for Mobile devices
• Windows Mobile 6.x JMU IMAP e-mail configuration (.pdf)
• iPod and iPod Touch JMU IMAP e-mail configuration (.pdf)
• Outlook 2002
• Mozilla Thunderbird

Outlook 2007 (On-campus Configuration Detailed Instructions also available)

1. Double click Outlook icon
2. Select Yes and Next
3. Check Manually configure server settings or additional server types
4. Choose Internet Email
5. Enter User Information:
   Names: John Doe
   email address: joedx@jmu.edu
   Server Information:
   Account Type: IMAP
   Incoming Server: imap.jmu.edu
   Outgoing mail server: smtp.jmu.edu
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
   Login Information:
   Username: joedx
   Password: **************
   Check Remember Password
   (note: don't forget to change this saved password immediately after you change your e-ID password or you will become locked out of any application that uses your JMU e-ID and password)
6. Click more settings
7. Enter Mail account name and reply e-mail address
8. Click Outgoing server tab
9. Select My outgoing server (SMTP) requires authentication
10. Select Use same settings as my incoming mail server
11. Select advanced tab (IMAP port should be 993 with SSL and SMTP server should be 587 and use TLS)
12. Select OK
13. Verify Settings are correct
14. Select Next
15. Finish
16. Select Outlook as default e-mail client
17. Select No on RSS feeds box

Outlook 2002 and 2003 

1. Launch Outlook 2002 or 2003
2. From the Menu Bar select Tools, Options
3. Click on the Mail Setup tab
4. Click on the E-mail Accounts button
5. Select the View or Change existing E-mail Accounts radio button
6. Click on the Next button
7. Highlight the account name which represents your JMU e-mail account and click on the Change button
8. Confirm the outgoing mail server is smtp.jmu.edu
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
9. Confirm the incoming mail server is imap.jmu.edu
10. Be sure the Log on using Secure Password Authentication (SPA) is NOT checked
11. Click on the More Settings button
12. Click on the Outgoing Server tab
13. Be sure the My outgoing server (SMTP) requires authentication box IS checked
14. Click on the Advanced tab and check This server requires a secure connection (SSL) for both the IMAP port 993 and SMTP port 587
    Note: Be sure root path field is empty
15. Click OK
16. Click Next
17. Click Finish
18. Click OK

Leopard Mail (On-campus Configuration Detailed Instructions also available)

1. Open Leopard Mail by clicking on the Mail icon in the Dock
2. Enter in your name, JMU e-mail address, and e-id password, then click Continue
3. Select IMAP as the Account Type
4. Enter imap.jmu.edu as the Incoming Mail Server
5. For the User Name enter your JMU e-id and for password use your e-id password, click Continue
6. Enter smtp.jmu.edu for the Outgoing Mail Server
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
7. Click the check box next to Use Authentication
8. Fill in you e-id and password, then click Continue
9. Verify all information in the Account Summary window and click Create
10. Your e-mail will begin to load and all available mail folders can be accesses in the left column

Tiger Mail (On-campus Configuration Detailed Instructions also available)

1. Open Tiger Mail by clicking on the Mail icon in the Dock
2. Click Continue to start creating a new account
3. Select IMAP as the Account Type
4. Fill in the next fields with the appropriate information and click Continue
5. Insert imap.jmu.edu for the Incoming Mail Server
6. Fill in the appropriate User Name and Password then click Cotinue
7. Insert smtp.jmu.edu as the Outgoing Mail Server
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
8. Check the box next the Use Authentication and enter in the proper User Name and Password
9. Confirm the account information and click Continue
10. Click the Done button to complete the account creation process
11. Click on the arrow next the Inbox to see more folders. If the user's mail does not come up immediately please click the Get Mail button

OSX Mail (On-campus Configuration Detailed Instructions also available)

1. Open Mail
2. Go to the Mail menu, select Preferences
3. Click Add Account
4. Enter your name, e-mail address, and whatever you want the account to be called in their respective boxes.
5. Enter imap.jmu.edu in the Incoming Mail Server box
6. Enter your username in the User name box
7. Click on Options below Outgoing Mail Server
   • Enter smtp.jmu.edu for Outgoing Mail Server
   • Server Port 587
     
     Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
   • Check Use Secure Sockets Layer (SSL),
   • Select Password in the drop down box next to Authentication
   • Enter your username in the User Name box
8. Click on the Advanced tab
   • Check Enable this account
   • Check Include when automatically checking for new mail
   • Check the Use SSL box
   • In the drop down next to Authentication select Password

Entourage 2004 (On-campus Configuration Detailed Instructions also available)

1. Open Entourage - verify the folders view is selected (view from the menu bar, Folders List will need to be checked)
2. Click on Tools from the menu bar, the select Accounts
3. Click on New
4. For Account Type select IMAP from the drop down menu and click the OK button
5. Under Personal Information enter the Account name (JMU or Work etc.), your Name, E-mail address
6. Under Receiving mail enter your e-ID for Account ID
7. Enter imap.jmu.edu into the IMAP server box
8. Click on Click here for advanced receiving options
   • Check the box next to This IMAP service requires a secure connection (SSL)
9. Next under Sending Mail enter smtp.jmu.edu for the SMTP server
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
10. Click on Click here for advanced sending options
    • Check the box next to SMTP service requires secure connection (SSL)
    • Override Default SMT Port:  587
    • Check the box next to SMTP server requires authentication
    • In the Domain for unqualified address enter @jmu.edu

Thunderbird (On-campus Configuration Detailed Instructions also available)

1. Open Thunderbird
2. Thunderbird will first prompt you to import settings and e-mail options from other programs. Please do not import anything at this time.
3. Make sure e-mail account is selected and click Next
4. Fill in your name and JMU e-mail address
5. The type of server should be IMAP, name of incoming server imap.jmu.edu, and name of the outgoing server smtp.jmu.edu
   
   Note: Using an IMAP client off-campus to access your JMU e-mail through an outside Internet Service Provider (ISP), such as Comcast, AOL, etc. may require different configurations for their outgoing SMTP server (such as server name, authentication and SSL). Please contact your ISP for those configurations.
6. The incoming and outgoing user name should be your e-id (the first part of your JMU e-mail address)
7. The account name may be called anything, but we recommend JMU Mail
8. Verify that all information is correct and click Finish
9. Choose whether or not to allow Thunderbird to be the default e-mail application
10. The first attempt Thunderbird makes at acquiring e-mail will fail, click OK to continue
11. Open Thunderbird then go to the Tools menu and select Account Settings...
12. Check the box next to Use secure connection (SSL)
13. Click on Outgoing Server under Use Secure Connection select TLS and change the Port to 587
14. Please enter your e-mail password
15. If the password was typed correctly mail will be received