Technical tips

• Can I update my site if I'm off campus?
• How do I report a bug or error message?
• Will Cascade ensure compliance with accessibility standards?
• Will Cascade work with my browser?
• Will existing URLs be redirected?

Can I update my site if I'm off campus?

The production instance of Cascade will allow logins anywhere with Internet access. You'll have a secure and protected session similar to when you use online banking. If you wish to access the test instance off campus (it-wwwdev.jmu.edu) you'll need to have a connection to the JMU network and have a hard-wired internet connection.

How do I report a bug or error message?

Please contact JMU Computing HelpDesk. The HelpDesk will route your issue to the appropriate party to help resolve the problem.

Will Cascade ensure compliance with accessibility standards?

Cascade provides resources to remain compliant with accessibility standards. To maintain and meet these standards will heavily rely on compliance of individual web administrators and contributors. We strongly encourage users to take the time to fill in all fields in the content and metadata tabs when creating content. When filled in completely and correctly will help meet accessibility standards. For more information about meeting accessibility standards, we offer a few tips in a separate article.

Will Cascade work with my browser?

Cascade will operate on most modern browsers including Internet Explorer 7,8,9+; Mozilla Firefox 10+, Google Chrome 18+, and Safari 4+.  Certain browsers may behave differently or have issues performing certain functions.

Known Issues and some workarounds:

Internet Explorer:

Security Warnings - Internet Explorer may give mixed mode content security warnings.  You should answer "NO" to a question of "Do you want to display secure content only?" popup message in IE.

Mozilla Firefox:

Cut and Paste - Cut and Paste can be done via keyboard shortcuts always in any browser Command-C and Command-V on a Mac and Ctrl-C and Ctrl-V on a PC.  You may also allow the Clipboard via instructions on this page: http://www.ehow.com/info_12164564_firefox-not-allow-clipboard-access.html

Google Chrome:

Display of page layout is sometimes off or strange looking.  This is due to mixed mode content.  Look in your location bar for a small shield icon on the upper right portion of the page.  Click this shield and select Load Anyway to allow mixed mode operation which loads the Yahoo User Interface library to allow you to view grid based layouts correctly.

Will existing URLs be redirected?

When you start setting up your site, identify what URLs you need to be redirected. The Cascade Implementation team will work with you to make sure all necessary URLs have the appropriate redirects.