Frequently Asked Questions

General Questions
Q: Why is there a hold on my (student's) account?
Q: Why haven't I received a bill yet?
Q: What payment methods are available?
Q: When is the tuition due date?
Q: Where can I mail a check?
QuikBILL
Q: Why does nothing happen after clicking "My Student Bill- QuikBILL"?
Q: Where do I go to login to QuikBILL?
Q: What are e-checks?
Q: I accidentally made TWO echeck payments, can you cancel the second payment?
Q: Why don't payments reduce the amount due on the bill?
Q: Why don't payments show up on Payment History?
Q: Other Questions?

Parent Questions
Direct Deposit
Q: Do I need to enroll in the Direct Deposit program?
Q: How do I register for Direct Deposit?
QuikBILL
Q: What is the user name and password for QuikBILL?
Q: How can my password be reset? or What if I can't remember my login name or password?
Q: How can I change my email address in QuikBILL?
Q: What if I don't have an email address?
Q: Other Questions?

Student Questions
Direct Deposit
Q: Do I need to enroll in the Direct Deposit program?
Q: What do I need prior to enrolling in the program?
Q: Where can I register for Direct Deposit?
Q: How long will it take to have my refund deposited to my bank account?
Q: What if I don't have a bank account or don't want my refund deposited in my bank account?
Q: How do I know how much has been deposited and when it was deposited?
Q: What happens if I change or close my bank account?
Q: What if I enter my bank account information incorrectly?
Q: Can I have my refund directly deposited to my savings account?
Q: Into which bank may I have my refund deposited?
Q: I have just turned in my Financial Aid package. How long will it take to get a refund?
Q: How do I get help with entering my bank information?
QuikBILL
Q: What is the user name and password for QuikBILL?
Q: Why does nothing happen after clicking "My Student Bill- QuikBILL"?
Q: How do I set up an Authorized Payer?
Q: Other Questions?

General Questions

Q: Why is there a hold on my (student's) account?
A: Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of classes. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office as the original department has already billed for the charge.

Q: Why haven't I received a bill yet?
A: All student bills are online. Notification of these bills is through the student's JMU email account. This notification will explain to the student how to log into the system. Parents may also be set up as Authorized Payers who can then view (and if they desire pay) the bill online as well.

Q: What payment methods are available?
A: Students and parents can now make payments through a variety of methods. QuickBILL allows students and Authorized Payers to make electronic payments using their credit card (MasterCard, American Express or Discover with a vendor service charge) OR to pay electronically with a check at no cost! Other options for payment are to use our monthly installment payment plan through QuikBILL, or to pay with cash or a cashier's check. Payments of cash or check may still be made in person at our office in Warren 302.


Q: When is the tuition due date?
A: The due date is the Friday of the first week of the semester.

Q: Where can I mail a check?
A: Make checks payable to James Madison University. Please include the student's ID number or other form of identification so that we know to which account to apply the check.
Please send checks as well as any other correspondence to our office:
   University Business Office
   Attn: Cashiers
   MSC 3516
   Harrisonburg, VA 22807
QuikBILL

Q: Where do I go to login to QuikBILL?
A: To log into QuikBILL go to the QuikLINKS page.

Q: What are e-checks?
A: An e-check is an electronic direct debit from your checking account. Any checking account can be used, provided it allows a direct draft, and is drawn against an account with a US bank. We can only accept payments in US dollars. When making an e-check payment, you must provide the routing number and account number, which generally appear on the bottom of your paper check. Some banks have specialized routing numbers for e-check transactions. You can contact your bank to verify their e-check routing number. The first two digits of the routing number should be in the range 01-15, 21-32, or 61-72. In this example, the routing number is in blue (bottom left) and the account number is in green (bottom center):

Example Check

There is no service charge for using an e-check to pay your bill. After the student or Authorized Payer makes an e-check payment, you will receive an email confirmation. Subsequent verification of bank account number and funds availability through the ACH (Automated Clearing House) system will take place and the debit to your bank account will occur no later than 48 hours after the payment transaction is completed on-line. Therefore, to avoid overdrafts, it is strongly recommended that there are sufficient funds available at the time of payment.

Q: I accidentally made TWO e-check payments, can you cancel the second payment?
A: We cannot cancel e-check payments once they are submitted. We can refund the e-check overpayment 15 business days after the payment is made. The refund will go to the student via a paper check or direct deposit.

Q: Why don't payments reduce the amount due on the bill?
A: The electronic bill behaves in the same way a paper bill would. It shows the student account status as of the billing date. Activity since the last billing can be viewed in the Account Status section of QuikBILL.


Q: Why don't payments show up on Payment History?
A: Payment History on QuikBILL only shows payments made through QuikBILL. Transactions made through our office will only appear on the student's account on ecampus and on subsequent bills. Activity since the last billing can be viewed in the Account Status section of QuikBILL.

Q: Other Questions?
A: Do you have a question which is not answered here? Email us at ubo@jmu.edu.

Parent Questions
Direct Deposit

Q: Do I need to enroll in the Direct Deposit program?
A: You only need to enroll in the direct deposit program if you have filled out the loan application for a Parent PLUS loan.


Q: How do I register for Direct Deposit?
A: The parent who signed the PLUS loan paperwork needs to print a Direct Deposit Authorization Form for Parent PLUS Loan refunds (doc) (pdf) and send it to the University Business Office WITH a voided check attached.

QuikBILL

Q: What is the user name and password for QuikBILL?
A: The student who sets up the Authorized Payer creates this user name and password. Please contact the student for this information. Authorized payers log in to QuikBILL on the QuikLINKS page.

Q: How can my password be reset? or What if I can't remember my login name or password?
A: The student to whom the account belongs can tell you your username or reset a password. They reset your password by going to the Authorize Payers section of QuikBILL, selecting Edit for that Payer (looks like a pencil on a paper) and they can then choose to reset the password. The system will then send you an email with a new system generated password.

Q: How can I change my email address in QuikBILL?
A: Once logged in as an Authorized Payer, select User Preferences. Change the Primary Email Address to receive the notification at a new address. Authorized payers log in to QuikBILL on the QuikLINKS page


Q: What if I don't have an email address?
A: If you don't have a personal email address, please use the student's JMU email address when prompted. This will allow us to discuss the account with you as an Authorized Payer. If you later get an email address, you can change the address in the system by following the instructions in the question How can I change my email address in QuikBILL? Free email addresses are offered by Yahoo!, Hotmail, and GMail as well as other sites.

Student Questions
Direct Deposit

Q: Do I need to enroll in the Direct Deposit program?
A: Every Student at JMU should enroll in the program. Freshman, transfers, even students who have never received any refund from the University Business Office. In the event that you become eligible for a refund, this will allow timely transfer of funds to your bank account.


Q: What do I need prior to enrolling in the program?
A: In order to enroll, you will need a valid bank account, its routing (or Transit) number, and its account number. These numbers are located on your checks or can be found in the bank statements received from your bank. See our Duke Dog Direct Deposit Program Information Sheet (doc) (pdf) for more specific details.


Q: Where can I register for Direct Deposit?
A: You will need to register via ecampus. Once in ecampus, go to Finances - Direct Deposit. When you input your information into the system, you are automatically enrolled in the program.


Q: How long will it take to have my refund deposited to my bank account?
A: You may view your student financial account on ecampus. Once you see a refund posted on this account, please allow at least 5-7 business days for the refund to be deposited into your bank account. It is your responsibility to verify that the refund has been credited to your bank account before writing checks against these funds.


Q: What if I don't have a bank account or don't want my refund deposited in my bank account?
A: The process to create a refund check takes about 10 business days, and all checks will be mailed to the home address.


Q: How do I know how much has been deposited and when it was deposited?
A: Notification of the refund deposit will be sent to you via e-mail. Direct deposit of refunds are usually transmitted to the bank 5-7 business days after you see a refund posted to your student account. It is your responsibility to verify that the refund has been credited to your bank account before writing checks against these funds.


Q: What happens if I change or close my bank account?
A: Please be sure to keep your banking information updated on ecampus. If you close your bank account or want your refund delivered to your home address in the form of a paper check, please be sure to update that information on ecampus or call the University Business Office to verify. If money has been directly deposited to a closed account, the bank will return it to us and we will then create a refund check and send it to your home adress within 10 business days.

Q: What if I enter my bank account information incorrectly?
A: You can enter an effective date for the following day with the correct information. However if you are anticipating a refund soon, please email UBO.

Q: Can I have my refund directly deposited to my savings account?
A: You may have your refund deposited into a checking or savings account. However, you can only designate one account for all refunds.


Q: Into which bank may I have my refund deposited?
A: Your refund can be deposited into any U.S. bank that is a member of an Automated Clearing House (ACH).


Q: I have just turned in my Financial Aid package. How long will it take to get a refund?
A: Please refer to information from JMU's Financial Aid Office with special attention to the Financial Aid, Disbursements, Your Bill and Refunds section of the JMU Terms and Conditions for Financial Aid.

Q: How do I get help with entering my bank information?
A: Check out the Direct Deposit Refunds page if you have questions about the direct deposit refund options.
QuikBILL

Q: Where do I login to QuikBILL?
A: Login to ecampus, then click the "My Student Bill - QuikBILL" link, under Finances. No additional user name or password is required once logged into e-campus.


Q: What is the user name and password for QuikBILL?
A: Login to ecampus and click the "My Student Bill - QuikBILL" link, under Finances.

No additional user name or password is required once logged into e-campus.


Q: Why does nothing happen after clicking "My Student Bill- QuikBILL"?
A: The electronic bill is opened in a pop up window over the top of the current ecampus session. Most likely a popup blocker is preventing this window from opening. Some common popup blockers that may cause this issue are the MSN Toolbar, the Google Toolbar, the Yahoo! Toolbar, and the ViewPoint Toolbar. Internet Explorer also has a built-in pop up blocker in recent versions.


Q: How do I set up an Authorized Payer?
A: To create an Authorized Payer, the student logs into QuikBILL and clicks Authorize Payers. They then click the "Add New" button and enter a name, login name, password, and email address. The Authorized Payer will receive a notification email with their login name and they should contact the student for the password.



Mission

We are committed to quality customer service in order to prepare students to be financially responsible, to provide support and payment options for their families, and to protect the assets of the university with accurate and timely financial procedures.