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University Business Office

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Frequently Asked Questions

Top Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

Why do I have Course Fees on my Account?

Starting Fall 2014 there will be additional course fees per class. Most of these are just a flat fee but the College of Business is charging $50 per credit hour. These extra fees will be seen individually on your account and will go directly towards the respective department. Below you will find more information on the College of Business (COB) course fees and other general information on the fees. 

Announcement - COB Announcement

FAQ's - COB course fee

Course Fees - general information 


If you have any question dealing with your fees please contact the respective department.

With any other questions you can contact the University Business Office at ubo@jmu.edu or 540-568-6505. 

When is my payment due?

The due date is the Friday of the first week of the semester.

Why haven't I received a bill yet?

All student bills are online. Notification of these bills is through the student's JMU email account. This notification will explain to the student how to log into the system. Parents may also be set up as Authorized Payers who can then view (and if they desire pay) the bill online as well.

Where can I mail a check?

Make checks payable to James Madison University.

Please include the student's ID number or other form of identification so that we know to which account to apply the check.

Please send checks as well as any other correspondence to our office:
   

University Business Office
   170 Bluestone Dr.
   MSC 3516
   Harrisonburg, VA 22807

For overnight mail, please use:
   170 Bluestone Dr.
   Warren 302
   Harrisonburg, VA 22807

Where can I mail a scholarship check?

Please include the student's ID number or other form of identification so that we know to which account to apply the check.

Please send checks as well as any other correspondence to our office:

University Business Office
   170 Bluestone Dr.
   MSC 3516
   Harrisonburg, VA 22807

For overnight mail, please use:
   170 Bluestone Dr.
   Warren 302
   Harrisonburg, VA 22807

Bonus question - I have a hold, can I still eat?

Our holds only prevent changes to your course enrollment and the mailing of transcripts and diplomas. You can still eat, get into your residence hall, access canvas, and attend classes. 

Is there a service fee for a Credit Card payment under the M3 system?

As of August 1, 2002, James Madison University accepts credit card payments for tuition, fees, room and board through the web. The University accepts Visa, MasterCard, American Express and Discover cards online. Credit card payments can be made through our on-line electronic payment site. All charges appearing on the student account bill can be paid through this web site. 

To use this web service you will be charged a 2.75% service fee in addition to the payment amount. 

All other payment forms are NOT charged a service fee.

What payment form do you accept at the JMU UBO office?

At the JMU's University Business Office we accept only cash, check, or Flex. You can go to the Make A Payment link and pay online with either Visa, MasterCard, AmericanExpress, and Discover. (Note: There is a 2.5% service charge when paying with card).

Or you can pay online with an Echeck where there is NO service charge. 

Madison Money Manager (M3)  Questions

Student

How do I login and set up my Student account?

Please click MyMadison and login. Then click the Student tab at the top of the page.

Please click Student Center on the left hand side of the screen.

Once your in Student Center please go to Finances and click M3 - My Student Account.

m3-student-account

This link takes you directly to your M3 home page and you will be able to pay/view bills and view your account. Please explore the user friendly page!

How do I set up Authorized Users?

To set up Authorized Users, please go to your M3 home page.

Once there you will find Setup Authorized Users at the bottom left of the page. 

setup-authorized-users

Please click Add New and go through the steps that are shown below. (Note: You will need their email address.)


add-new-user

How do I navigate M3?

Please go to your Student home page for M3. Once there you will see your name in the right hand corner. 

Your Account

your account

This is located in the upper left hand corner of your home page. You can click into making a payment for either a charge/statement, study abroad deposit, admissions deposit, or to pay off tuition. You can view more statements than the past 30 days by clicking on the drop down button and select a wider range of dates.

Your Recent Payments

recent payments

Located on the left hand side on the middle of the screen, these are payments that were made to your account by you, an authorized user, or a guest payer. You can view all your payments by clicking the view all button. 

MyOneMoney

myonemoney

Located on the left hand side on the middle of the screen. This is a quick link that takes you directly to HigherOne to access your refunding cards information. 

Setup Authorized Users

set up authorized users

This is located at the bottom of the screen on the left hand side. You can Add a New user by clicking Add New button or you can view and edit/delete the current users you have. 

Your Statements

statements

This is located on the right hand corner of your homepage. This allows you to view all your current statements that need to be paid to JMU. 

Installment Payment Plans

payment plans

This is located on the right hand side in the middle. This allows you to set up payment plans for the up coming semester. 

Saved Accounts

saved accounts 2

Located on the right hand side in the middle. This allows you to view your saved credit cards and/or make adjustments to previous cards listed. 

Account Details

account details

Located on the right hand side at the bottom. This allows you to set up texting to your phone whenever there is a statement available.

Your Home Page full View...... 

student account

How do I pay with an eCheck or another online form?

To make a payment with an eCheck (or another online form) please click on Make a Payment on the top left hand corner of Your Account box. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

How do I set up a Payment Plan?

Payment plans won't be able to set up until June 2nd, but if your wondering how they will be set up please read below.


The payment plan is set up as follows:


Timeline

  • June 2 - July 4 - You will just sign up for the payment plan and pay your $30 enrollment fee. 
  • July 5th - The first payment will be paid from the account you designated.
  • July 5 - Aug 4 - You will be able to sign up for a payment plan with a 20% down payment to cover the July's payment.
  • Aug 5th - The second payment will be pulled from your account you designated. 
  • Aug 5 - Aug 29 - You will be able to sign up for the payment plan with a 40% down payment to cover July and August's payments.  
  • The last day to sign up for the payment plan is August 29th at 5pm EST.


Informational

  • There are a total of 5 payments that will be made to JMU throughout the semester (each payment is 20% of your total statement)
  • The payments are Auto payments, which means it will automatically take the money out of the account you designated during set up.
  • The payments are due the 5th of every month during the semester
  • The last day to sign up for the payment plan is August 29th at 5pm EST



Once you’ve logged onto M3, you will be on the home page. In the Installment Payments Plans box you will click on the link that says “Enroll in (current term – fall or spring – year) installment plan”

plan1

Once you’ve clicked on the link, you will see this box. Here you will enter in the amount that you want to budge. Usually people will budget the full tuition amount.

plan2

After you enter your amount click “Continue”, you will see a summary of ARP, finance charge,  the total amount budgeted, and when your payments are scheduled to come out and the amounts.

plan3

On this same page, before you can continue, be sure to check the box indicating that you have read the agreement. Then click Accept.

plan4

You will then enter in the Date of Birth and phone number of the student. Enter the same information entered in on MyMadison. Click “Continue”.

plan5

Next, you will see a quick summary of what’s currently due. You will be charged a $30.00 enrollment fee and any missed installment payments that you have missed in order to catch up. You can select to pay with credit card, echeck, or cancel payment plan.

plan6

Fill out your payment information and submit payment. You will then be asked if you want to use the same payment information as just entered. If you choose this option it will give you another summary that shows amounts divided up for each month. Click “Submit”.

You can then return to “Your Account Page”. You will also get three emails, one stating that you are now enrolled in the payment plan, one for the receipt for the 30.00 enrollment fee, and one receipt of the total payment plan paid for the first installment.

Authorized User

How do I login as an Authorized User?

As an Authorized User please go to Madison Money Manager - M3 and enter:

  • Authorized User Login Name
  • Password

    Note: Your student(s) first needs to set you up as an Authorized User before you can sign in. If you were an Authorized User for QuickBill it won't transfer over to M3

M3 - Parent Login

How do I set up my Authorized User account?

To set up your Authorized User account your student first needs to go to their M3 home page and Setup Authorized Users (located on the bottom left of their home page).

Once they Add New User an email will be sent to the address you gave them. (Note: If you were set up as an Authorized User in QuickBill it will not transferr over to M3)

Once you have received the email, click the link on the email and type in your User Login Name and Password given to you in the email. 

m3-parent login

Please follow the prompts to set up a new password and a security question.

Once you have completed this process you will be on your M3 home page (seen below)

m3-authorized user home page

How do I link Student Accounts?

To link two or more student accounts, first your students need to set you up as an Authorized User. You won't be able to link the accounts if you aren't an authorized user in the student's account. (please see the question above) 

Once they set you up, you will receive an email to the address you provided them, this email will have your username and temporary password, click on the link in your email and use the username and password they gave you to set up your Authorized User account.

(Note:You will have to login to each student's account through the email that your student sent you and set up your Authorized User account. You will also have multiple user ID names that the email provides.)

Once you have two or more accounts set up, login to one of the accounts that you are an Authorize User. Then go to Student Links at the bottom left hand corner, and click add new. 


parent-page



After you click Add New enter in your User ID and password from a different account that you are on. (Note: you will be able to add multiple students, just use the User ID and password that is designated to that specific student's account)

link accounts

After you've entered in the correct Authorize User Login Name (User ID) and the password of the student you want to link, click OK and this will take you straight to the account you orginially logged into. You will now see the students name under the Student Links. Just click on the student's name and it will take you to the other account.  

How do I navigate M3?

Please go to your Authorized User Account home page. Once there you will see your student's name in the right hand corner. 

Your Account

your account

This is located in the left hand corner of your home page. You can click into making a payment for either a charge/statement, study abroad deposit, admissions deposit, or to pay off tuition. You can view more statements than the past 30 days by clicking on the drop down button and select a wider range of dates.

Your Recent Payments

recent payments

Located on the left hand side on the middle of the screen, these are payments that were made to your account by you, the student, or a guest payer. You can view all your payments by clicking the view all button. 


Student Links

This is where you can move back and forth from multiple students you have set up in your account. This allows you to pay various student's statements.


Your Statements

auth statements

This is located on the right hand corner of your homepage. This allows you to view all your current statements that need to be paid to JMU. 

Installment Payment Plans

plans auth

This is located on the right hand side in the middle. This allows you to set up payment plans for the up coming semester. 

Auto Payments

auto payments auth

Located on the right hand side in the middle. This allows you to sign up for autopayment plans for the next semester. 

Saved Accounts

saved accounts 2

Located on the right hand side in the middle. This allows you to view your saved credit cards and/or make adjustments to previous cards listed. 

Account Details

account details auth

Located on the right hand side at the bottom. This allows you to set up texting to your phone whenever there is a statement available, change your password, and change your secret question.

Your Home Page full View...... 

auth user home page

How do I pay with an eCheck or another online form?

To make a payment with an eCheck (or another online form) please click on Make a Payment on the top left hand corner of Your Account box. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

How do I set up a Payment Plan?

Payment plans won't be able to set up until June 2nd, but if your wondering how they will be set up please read below. 

The payment plan is set up as follows:


Timeline

  • June 2 - July 4 - You will just sign up for the payment plan and pay your $30 enrollment fee. 
  • July 5th - The first payment will be paid from the account you designated.
  • July 5 - Aug 4 - You will be able to sign up for a payment plan with a 20% down payment to cover the July's payment.
  • Aug 5th - The second payment will be pulled from your account you designated. 
  • Aug 5 - Aug 29 - You will be able to sign up for the payment plan with a 40% down payment to cover July and August's payments.  
  • The last day to sign up for the payment plan is August 29th at 5pm EST.



Informational

  • There are a total of 5 payments that will be made to JMU throughout the semester (each payment is 20% of your total statement)
  • The payments are Auto payments, which means it will automatically take the money out of the account you designated during set up.
  • The payments are due the 5th of every month during the semester
  • The last day to sign up for the payment plan is August 29th at 5pm EST




Once you’ve logged onto M3, you will be on the home page. In the Installment Payments Plans box you will click on the link that says “Enroll in (current term – fall or spring – year) installment plan”

plan1

Once you’ve clicked on the link, you will see this box. Here you will enter in the amount that you want to budge. Usually people will budget the full tuition amount.

plan2

After you enter your amount click “Continue”, you will see a summary of ARP, finance charge,  the total amount budgeted, and when your payments are scheduled to come out and the amounts.

plan3

On this same page, before you can continue, be sure to check the box indicating that you have read the agreement. Then click Accept.

plan4

You will then enter in the Date of Birth and phone number of the student. Enter the same information entered in on MyMadison. Click “Continue”.

plan5

Next, you will see a quick summary of what’s currently due. You will be charged a $30.00 enrollment fee and any missed installment payments that you have missed in order to catch up. You can select to pay with credit card, echeck, or cancel payment plan.

plan6

Fill out your payment information and submit payment. You will then be asked if you want to use the same payment information as just entered. If you choose this option it will give you another summary that shows amounts divided up for each month. Click “Submit”.

You can then return to “Your Account Page”. You will also get three emails, one stating that you are now enrolled in the payment plan, one for the receipt for the 30.00 enrollment fee, and one receipt of the total payment plan paid for the first installment.

I forgot my password and username

If you forgot your username and password the University Business Office can NOT reset it. You need to contact your student to go into their M3 page and reset it under the Authorized Users section and click on the edit button.

Guest Payer

How do I login as a Guest Payer?

To login as a Guest payer please go to Madison Money Manager - M3 and enter in the student's:

  • ID Number
  • Last Name

                  Note: As a Guest Payer you will NOT see the total balance on the student's account

M3 - Guest Login

How do I pay with an eCheck or another online form?

To make a payment with an eCheck (or another online form) please click on Make a Payment. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

Payment Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

When is the tuition due date?

The due date is the Friday of the first week of the semester.

What payment methods are available?

Students and parents can make payments through a variety of methods.
  • Madison Money Manager - M3
    • e-check (no service charge)
    • credit card (MasterCard, American Express, Discover or Visa - 2.75% service charge)
    • monthly installment payment
  • In Person - Warren 302
    • cash
    • check
    • cashier's check

How do I enroll in the monthly payment plan?

To set up your payment plan please go to our payment plan home page and see how to enroll. Or scroll up to the Madison Money Manager (M3) FAQ section and select the question "How do I set up a payment plan".

I accidentally made two echeck payments, can you cancel the second payment?

We cannot cancel e-check payments once they are submitted. We can refund the e-check overpayment 15 business days after the payment is made. The refund will go to the student via a paper check or direct deposit.

Why don't payments reduce the amount due on the bill?

The electronic bill behaves in the same way a paper bill would. It shows the student account status as of the billing date. Activity since the last billing can be viewed in the Current Balance section of Madison Money Manager - M3.

How do I transfer an International payment?

To transfer your international payment to JMU please use our international vendour Western Union who provides the steps below to transfer the funds or for more information please go to Western Union's brochure or to our International payment page



Step 1: Initiate your payment quote online

• As a student go to MyMadison or as a Guest / Authorized User go to Make a Payment and enter the students information.
• Enter your student details (Student ID, Name, Email).
• Please select an item you want to pay.
• Choose foreign currency payment option and then fill in the types. 
• A payment amount in your currency of choice will automatically
be generated. This quote is secured for 72 hours*.
• Agree to the payment amount and accept terms and conditions.
• Download payment instructions, including the payment
reference number, as a PDF document. You will need the
reference number to complete your payment in Step 2.


Step 2: Transfer funds to Western Union Business Solutions

• The payment instructions will tell you how to transfer funds
through your personal bank or online.
• If you have your bank send the funds to Western Union
Business Solutions, be sure they include the payment
reference number.


Step 3: Western Union Business Solutions does the rest!

• Using your payment reference number, Western Union
Business Solutions will transfer your funds to James Madison
University and we will post the payment to your student
account.
• This usually takes 2 to 5 business days after your local bank
initiates payment to Western Union Business Solutions.

Refund Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

Do I need to create an account with Higher One to get a Refund?

Every Student at JMU should enroll in the program. Freshman, transfers, even students who have never received any refund from the University Business Office. In the event that you become eligible for a refund, this will allow timely transfer of funds to your bank account. 

What information do I need to enroll in Direct Deposit?

In order to enroll, you will need a valid bank account, its routing (or Transit) number, and its account number. These numbers are located on your checks or can be found in the bank statements received from your bank. See our General Refunding Information page for more specific details.

Where can I register for Direct Deposit?

Students will be able to register for direct deposit in MyMadison. Once in MyMadison, in your Student Center, go to Finances - My One Money. Once you've created an account with Higher One, you will be prompted to enter in your banking information. When you input your information into the system, you will choose your refund preference and be enrolled in Direct Deposit. 

How long will it take to have my refund deposited into my bank account?

You may view your student financial account on MyMadison or Madison Money Manager - M3. Once you see a refund posted on this account, please allow at least 5-7 business days for the refund to be deposited into your bank account. It is your responsibility to verify that the refund has been credited to your bank account before writing checks against these funds. 

What happens if I change or close my bank account?

Please be sure to keep your banking information updated by changing it on MyMadison or by sending us an updated Direct Deposit Authorization Form for Parent PLUS Loan refunds (doc) (pdf) indicating the change. If money has been direct deposited into a closed account, the bank will return it to us and we will then create a refund check and send it to your home adress within 10 business days.

Can I have my refund direct deposited into my savings account?

You may have your refund deposited into a checking or savings account. However, you can only designate one account for all refunds. 

I have just turned in my Financial Aid package. How long will it take to get a refund?

Please refer to information from JMU's Financial Aid Office with special attention to the "Financial Aid, Disbursements, Your Bill and Refunds" section of the JMU Terms and Conditions for Financial Aid.