Skip to Main Content

News

Events

News

Events

  • May 9: Graduate Commencement Ceremony
  • May 9: University Commencement Ceremony
  • Apr 25: Geology and Environmental Science Student Research Symposium
  • More >

News

Events

News

Events

News

Events

News

Events

University Business Office

You are in the main content


Frequently Asked Questions

Top Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

When is my payment due?

The due date is the Friday of the first week of the semester.

Why haven't I received a bill yet?

All student bills are online. Notification of these bills is through the student's JMU email account. This notification will explain to the student how to log into the system. Parents may also be set up as Authorized Payers who can then view (and if they desire pay) the bill online as well.

Where can I mail a check?

Make checks payable to James Madison University.

Please include the student's ID number or other form of identification so that we know to which account to apply the check.

Please send checks as well as any other correspondence to our office:
   

University Business Office
   170 Bluestone Dr.
   MSC 3516
   Harrisonburg, VA 22807

For overnight mail, please use:
   170 Bluestone Dr.
   Warren 302
   Harrisonburg, VA 22807

Where can I mail a scholarship check?

Please include the student's ID number or other form of identification so that we know to which account to apply the check.

Please send checks as well as any other correspondence to our office:

University Business Office
   170 Bluestone Dr.
   MSC 3516
   Harrisonburg, VA 22807

For overnight mail, please use:
   170 Bluestone Dr.
   Warren 302
   Harrisonburg, VA 22807

Bonus question - I have a hold, can I still eat?

Our holds only prevent changes to your course enrollment and the mailing of transcripts and diplomas. You can still eat, get into your residence hall, access canvas, and attend classes. 

What payment form do you accept at the JMU UBO office?

At the JMU's University Business Office we accept only cash, check, or Flex. You can go to the Make A Payment link and pay online with either Visa, MasterCard, AmericanExpress, and Discover. (Note: There is a 2.5% service charge when paying with card).

Or you can pay online with an Echeck where there is NO service charge. 

Madison Money Manager (M3)  Questions

Student

How do I login and set up my Student account?

Please click MyMadison and login. Then click the Student tab at the top of the page.

Please click Student Center on the left hand side of the screen.

Once your in Student Center please go to Finances and click M3 - My Student Account.

m3-student-account

This link takes you directly to your M3 home page and you will be able to pay/view bills and view your account. Please explore the user friendly page!

How do I set up Authorized Users?

To set up Authorized Users, please go to your M3 home page.

Once there you will find Setup Authorized Users at the bottom left of the page. 

setup-authorized-users

Please click Add New and go through the steps that are shown below. (Note: You will need their email address.)


add-new-user

How do I navigate M3?

Please go to your Student home page for M3. Once there you will see your name in the right hand corner. 

Your Account

your account

This is located in the upper left hand corner of your home page. You can click into making a payment for either a charge/statement, study abroad deposit, admissions deposit, or to pay off tuition. You can view more statements than the past 30 days by clicking on the drop down button and select a wider range of dates.

Your Recent Payments

recent payments

Located on the left hand side on the middle of the screen, this is payments that were made to your account by you, an authorized user, or a guest payer. You can view all your payments by clicking the view all button. 

MyOneMoney

myonemoney

Located on the left hand side on the middle of the screen. This is a quick link that takes you directly to HigherOne to access your refunding cards information. 

Setup Authorized Users

set up authorized users

This is located at the bottom of the screen on the left hand side. You can Add a New user by clicking Add New button or you can view and edit/delete the current users you have. 

Your Statements

statements

This is located on the right hand corner of your homepage. This allows you to view all your current statements that need to be paid to JMU. 

Installment Payment Plans

payment plans

This is located on the right hand side in the middle. This allows you to set up payment plans for the up coming semester. 

Saved Accounts

saved accounts 2

Located on the right hand side in the middle. This allows you to view your saved credit cards and/or make adjustments to previous cards listed. 

Account Details

account details

Located on the right hand side at the bottom. This allows you to set up texting to your phone whenever there is a statement available.

Your Home Page full View...... 

student account

How do I pay with an eCheck or another online form?

To make a payment with and eCheck (or another online form) please click on Make a Payment on the top left hand corner of Your Account box. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

Authorized User

How do I login as an Authorized User?

As an Authorized User please go to Madison Money Manager - M3 and enter:

  • Authorized User Login Name
  • Password

    Note: Your student(s) first needs to set you up as an Authorized User before you can sign in. If you were an Authorized User for QuickBill it won't transfer over to M3

M3 - Parent Login

How do I set up my Authorized User account?

To set up your Authorized User account your student first needs to go to their M3 home page and Setup Authorized Users (located on the bottom left of their home page).

Once they Add New User an email will be sent to the address you gave them. (Note: If you were set up as an Authorized User in QuickBill it will not transferr over to M3)

Once you have received the email, click the link on the email and type in your User Login Name and Password given to you in the email. 

m3-parent login

Please follow the prompts to set up a new password and a security question.

Once you have completed this process you will be on your M3 home page (seen below)

m3-authorized user home page

How do I link Student Accounts?

To link two or more students, first your student(s) need to set you up as an Authorized User. (please see the question above) 

Once they set you up, you will recieve an email with your Username and temporary Password. Then you want to login into M3 with the login and password which will take you through some steps and then to your M3 hompage. At the bottom left hand corner, you will find Student Links


parent-page

Click Add New and put in your other student's information from their email. 

 

How do I navigate M3?

Please go to your Authorized User Account home page. Once there you will see your student's name in the right hand corner. 

Your Account

your account

This is located in the left hand corner of your home page. You can click into making a payment for either a charge/statement, study abroad deposit, admissions deposit, or to pay off tuition. You can view more statements than the past 30 days by clicking on the drop down button and select a wider range of dates.

Your Recent Payments

recent payments

Located on the left hand side on the middle of the screen, this is payments that were made to your account by you, the student, or a guest payer. You can view all your payments by clicking the view all button. 


Student Links

This is where you can move back and forth from multiple students you have set up in your account. This allows you to pay various student's statements.


Your Statements

auth statements

This is located on the right hand corner of your homepage. This allows you to view all your current statements that need to be paid to JMU. 

Installment Payment Plans

plans auth

This is located on the right hand side in the middle. This allows you to set up payment plans for the up coming semester. 

Auto Payments

auto payments auth

Located on the right hand side in the middle. This allows you to sign up for autopayment plans for the next semester. 

Saved Accounts

saved accounts 2

Located on the right hand side in the middle. This allows you to view your saved credit cards and/or make adjustments to previous cards listed. 

Account Details

account details auth

Located on the right hand side at the bottom. This allows you to set up texting to your phone whenever there is a statement available, change your password, and change your secret question.

Your Home Page full View...... 

auth user home page

How do I pay with an eCheck or another online form?

To make a payment with and eCheck (or another online form) please click on Make a Payment on the top left hand corner of Your Account box. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

Guest Payer

How do I login as a Guest Payer?

To login as a Guest payer please go to Madison Money Manager - M3 and enter in the student's:

  • ID Number
  • Last Name

                  Note: As a Guest Payer you will NOT see the total balance on the student's account

M3 - Guest Login

How do I pay with an eCheck or another online form?

To make a payment with and eCheck (or another online form) please click on Make a Payment. You will then click to pay the amount or what you want to pay and then follow the steps to Select Method of Payment. Select new electronic check information or another type.

method payment



Agree with the terms and conditions after you have viewed and read them. Then please follow the direction to put your account and routing number into the respective boxes. 


echeck

Why do I see Admission Deposit and Study Abroad Charge?

When clicking into the student(s) account you will see the generic page of items you may purchase. Some of these items might pertain to the student's account or some of them might not. The ones that don't pertain to their account won't show up on your statement. (NOTE: If the Study Abroad and Admission Deposit is showing and it doesn't pertain to your student(s) account you don't need to pay it) When you are logged in as a Student or an Authorized User you will see the section above (Tuition) that allows you to pay specific charges to the student. 

capture

Payment Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

When is the tuition due date?

The due date is the Friday of the first week of the semester.

What payment methods are available?

Students and parents can make payments through a variety of methods.
  • Madison Money Manager - M3
    • e-check (no service charge)
    • credit card (MasterCard, American Express, Discover or Visa - 2.75% service charge)
    • monthly installment payment
  • In Person - Warren 302
    • cash
    • check
    • cashier's check

How do I enroll in the monthly payment plan?

I accidentally made two echeck payments, can you cancel the second payment?

We cannot cancel e-check payments once they are submitted. We can refund the e-check overpayment 15 business days after the payment is made. The refund will go to the student via a paper check or direct deposit.

Why don't payments reduce the amount due on the bill?

The electronic bill behaves in the same way a paper bill would. It shows the student account status as of the billing date. Activity since the last billing can be viewed in the Current Balance section of Madison Money Manager - M3.

Refund Questions



Why is there a hold on my (student's) account?

Our office places holds on accounts with past due charges. Tuition and fees are considered past due after the Friday of the first week of the semester. Charges can also be from other areas (i.e. Parking, Health Center, and Judicial), and these charges are considered past due once transferred to our office.

Do I need to create an account with Higher One to get a Refund?

Every Student at JMU should enroll in the program. Freshman, transfers, even students who have never received any refund from the University Business Office. In the event that you become eligible for a refund, this will allow timely transfer of funds to your bank account. 

What information do I need to enroll in Direct Deposit?

In order to enroll, you will need a valid bank account, its routing (or Transit) number, and its account number. These numbers are located on your checks or can be found in the bank statements received from your bank. See our General Refunding Information page for more specific details.

Where can I register for Direct Deposit?

Students will be able to register for direct deposit in MyMadison. Once in MyMadison, in your Student Center, go to Finances - My One Money. Once you've created an account with Higher One, you will be prompted to enter in your banking information. When you input your information into the system, you will choose your refund preference and be enrolled in Direct Deposit. 

How long will it take to have my refund deposited into my bank account?

You may view your student financial account on MyMadison or Madison Money Manager - M3. Once you see a refund posted on this account, please allow at least 5-7 business days for the refund to be deposited into your bank account. It is your responsibility to verify that the refund has been credited to your bank account before writing checks against these funds. 

What happens if I change or close my bank account?

Please be sure to keep your banking information updated by changing it on MyMadison or by sending us an updated Direct Deposit Authorization Form for Parent PLUS Loan refunds (doc) (pdf) indicating the change. If money has been direct deposited into a closed account, the bank will return it to us and we will then create a refund check and send it to your home adress within 10 business days.

Can I have my refund direct deposited into my savings account?

You may have your refund deposited into a checking or savings account. However, you can only designate one account for all refunds. 

I have just turned in my Financial Aid package. How long will it take to get a refund?

Please refer to information from JMU's Financial Aid Office with special attention to the "Financial Aid, Disbursements, Your Bill and Refunds" section of the JMU Terms and Conditions for Financial Aid.