Frequently Asked Questions


Application Process

Canvas

Course Schedule

My Madison/Enrollment

Financial Aid

Getting around campus

Highschool student questions

JAC Card

Parking

Technical assistance - IT Helpdesk

Transcripts

Tuition payment



Application Process

I took a course last summer with JMU. Do I need to complete the application process to take a course again this summer?

Yes. The application process is required for all non-degree seeking students every summer. The application process determines the tuition (in-state or out of state) level based on residency criteria.

Do I need to pay the application fee each time?

Yes

Canvas

What is Canvas?

Canvas is a web-based course-management system designed to allow JMU students and faculty to participate in classes delivered online or use online materials and activities to complement face-to-face teaching. Canvas enables instructors to provide students with course materials, discussion boards, virtual chat, online quizzes, an academic resource center, and more. The degree to which Canvas is used in a course varies. For example, instructors may supplement an on-campus class by putting their syllabus and handouts on their course sites.

How do I access Canvas?

Use your JMU e-ID and password to access Canvas.  The link to log into Canvas is located on the main JMU page under the Current Students link.

I am experiencing technical problems with Canvas. Who do I contact?

Contact Canvas Support by sending an email to letsupport@jmu.edu.

Course Schedule

What are course pre-requisites? What if I do not have the pre-requisite?

Some JMU courses have prerequisites--a condition that is required or necessary.  The prerequisites may include an academic level (such as senior standing) or a course which needs to be taken prior to enrolling.  All summer-only students who wish to take JMU courses which list a prerequisite must obtain JMU departmental permission.

What are "every summer" courses?

The courses listed under the "Every summer" heading are those courses which are offered every summer. We list them so students may plan their schedules in advance.

I am a summer-only student. When can I start registering for courses?

Summer registration for summer-only students begins May 1st.  In order to register, your application and e-ID process must be complete.

Do JMU students register for classes before summer-only students?

Yes.  Current JMU students have registration appointments which begin prior to the open enrollment date. 

My Madison/Enrollment

What is MyMadison?

MyMadison is JMU's student portal which includes our online registration system.  Students have access to it through an electronic ID and password.  Students may register for classes via MyMadison, check course offerings, view their unofficial transcript, have access to their class schedule, and access other important information.

I submitted my application. How long will it take before I receive my information?

Applications are generally processed in 48 hours or less.  You should receive an email with instructions detailing how to activate your e-ID within 48 hours, or less, of submission. 

I received an email after I submitted my application but I cannot get into MyMadison.

Upon the submission of your application to JMU, you will receive a confirmation email indicating your application has been received.  This only a courtesy email for confirmation.  You will receive another email from JMU within 48 hours stating your application has been processed.  This information will contain information on accessing e-campus.

The course listings do not include the dates and times of the courses. How do I obtain this information?

You will find the times and dates of courses through the MyMadison system. 

Is there a tutorial to assist with navigating MyMadison?

Tutorials for enrolling in classes are available at  http://isapps.jmu.edu/mymadison

Financial Aid

I am a student at another university or college, but I am taking a course this summer to transfer to my home school. Can I use my financial aid at JMU?

You need to contact the financial aid office of your home school to determine if your financial aid will cover courses taken at other academic institutions.

Getting around campus

How can I find the location of my course on campus?

The online map is located at http://www.jmu.edu/map/   You may also obtain a campus map from the Admissions Welcome Center located in Madison Hall. 

Highschool student questions

I am a high school student. How do I enroll in courses?

High School students who are rising seniors or seniors may take up to two courses at JMU during the summer.  In addition to submitting the application and residency forms, high school students must also submit a letter or recommendation from the high school principal or counselor and a copy of their transcript. 

JAC Card

What is a JAC card? Do I have to have one?

 The JAC card is the JMU student identification card.  You will need a JAC card if you reside locally and plan to use the JMU Library, recreation center, computer labs or other campus resources. 

Parking

Do I need a parking pass? Where do I obtain a parking pass? Is there restricted parking?

Obtaining a parking permit at JMU is essential if you plan to drive to campus. Parking regulations are strictly enforced 24 hours a day and tickets can be expensive. Parking permits can be ordered online through the parking services web site, or purchased from the parking services office on the ground floor of the parking garage near the stadium. Refer to the parking services web site for current permit costs.

Technical assistance - IT Helpdesk

Who can I call for general technical assistance with JMU systems and applications?

You may contact the JMU Information Technology (IT)  HelpDesk for assistance.  The IT HelpDesk web site is located at http://www.jmu.edu/computing/helpdesk/.  Here you will find self-help information, top inquiries, online request forms, location, hours, and much more.  You may contact the JMU IT HelpDesk by calling 540-568-3555 and selecting 9 to speak with a HelpDesk Representative.  

Transcripts

I am a summer-only student and I need to send the transcript of my summer courses back to my home school. Where do I go to do this?

To request a copy of your official transcript, you may either request go to the Regisrar's transcript page at http://www.jmu.edu/registrar/transcripts.shtml.

(Please note that this transcript request form must be submitted in person, through the mail system or by fax to the Office of the Registrar. We cannot release a transcript without a written signature. For your convenience, the forms are also available at the Registrar's office on the 5th floor of the Student Success Building. )
You may also write a letter requesting your transcript. You will find additional information about requesting transcripts at http://www.jmu.edu/registrar/transcripts.shtml

Tuition payment

Can I pay my summer tuition online?

Yes. You will find payment information on the University Business Office web site at http://www.jmu.edu/ubo/payments.shtml#methods or phone them directly at 540-568-6505.

Back to Top