If you are unable to attend your course, you may request a refund or transfer to another course. You may also request a substitution.

Refund / Transfer Policy

Unless otherwise noted on the program registration page or under exceptions* below, the deadline for cancelling a registration is two weeks prior to the course start date. If we receive notification by email at pce@jmu.edu or by mail before the deadline, we will: 

1. Reschedule the student in a future course, or
2. Refund the course fees (minus $25.00 administrative fee). 

Requests received beyond the deadline will receive no refund.

Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates), whether you would like to reschedule or receive a refund, and a daytime phone number where we can contact you.

Participant Substitutions

You may request to transfer your registration to another student. We will allow substitutions only when an emailed request is approved by the program manager up to one week before the start of the class.

Who To Contact...

Refunds for check payments may take up to six weeks since refunds are processed through the Commonwealth of Virginia. Payments will be refunded to the person/company that issued the original check.

Refunds for credit card payments will be made to the credit card used for the original payment. Processing times vary based on your financial institution. If original credit card payment was greater than six months, refund will be made by check.

Please note that additional refund restrictions may apply on certain courses, conferences, or certificate programs. Please see the individual course, conference, or certificate program pages for additional information.

JMU School of Professional & Continuing Education (SPCE) reserves the right to cancel any program, in which case, a full refund is automatic.

Exceptions

*CFP Education Online: You may request a refund minus a $25.00 administrative fee within 7 days of enrollment if no materials have been downloaded, no exams have been taken and all physical books, if any, are returned unopened. Non-refundable otherwise. Notification of cancellation must be received by email.

*Lifelong Learning Institute (LLI): See JMU LLI FAQ for details

*Test Preparation (GMAT/GRE/LSAT/Pre-College): You may cancel your registration up to one week before the class start date, and receive a refund minus a $25.00 administrative fee if no materials have been downloaded and all physical books, if any, are returned unopened and/or free of marks. Non-refundable otherwise.

*Youth Programs: You may cancel your child(ren)'s registration up to one week prior to the program start date and receive a full refund.

Standard Releases & Disclaimers

By registering with JMU Professional & Continuing Education, you consent to the internal, non-public disclosure of your address, telephone number and email addresses to faculty and staff of JMU including any official third parties we work with for the purposes of administering the program. This includes facilitating class communications. You provide this consent with the knowledge that JMU will not further disclose your contact information to anyone outside of JMU and official third parties without your consent.

I do / do not (choose applicable choice at time of registration) hereby give JAMES MADISON UNIVERSITY, their assigns and legal representative the irrevocable right to use photograph or video images of me in all forms and media for education or other lawful purposes in its publications and displays. I waive my right to preview or approve the finished product, including written copy that may be created in connection therewith. I understand no fee will be paid to me now or in the future. I have read this release and understand its contents.

Collections are managed by the University Business Office. For questions related to collections procedures, please visit www.jmu.edu/ubo/collections.shtml#debts.  Reference the following - Outstanding Debts/Delinquent Accounts; Collection Activities; Collections in the Commonwealth of Virginia; University Agents; Setoff Debt Collection Act.

The Family Educational Rights and Privacy Act of 1974

James Madison University adheres to and annually informs students of the Family Educational Rights and Privacy Act of 1974, as amended. This act, with which the institution intends to fully comply, was designated to protect the privacy of educational records. Under the Family Educational Rights and Privacy Act (FERPA) students have certain rights with respect to their education records.

These rights include:

1. The right to inspect and review the student's education records within 45 days of the day the University receives a request for access. Students should submit to the registrar, dean, head of the academic department, or other appropriate official, written requests that identify the record(s) they wish to inspect. The University official will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the University official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed.

2. The right to request the amendment of the student's education records that the student believes are inaccurate or misleading. Students may ask the University to amend a record that they believe is inaccurate or misleading. They should write the University official responsible for the record, clearly identify the part of the record they want changed, and specify why it is inaccurate or misleading. If the University decides not to amend the record as requested by the student, the University will notify the student of the decision and advise the student of his or her right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.

3. The right to consent to disclosures of personally identifiable information contained in the student's education records, except to the extent that FERPA authorizes disclosure without consent. One exception which permits disclosure without consent is disclosure to school officials with legitimate educational interests. A school official is a person employed by the university in an administrative, supervisory, academic or research, or support staff position (including law enforcement unit personnel and health staff); a person or company with whom the university has contracted or outsourced institutional services or functions (such as an attorney, auditor, food service or bookstore provider, or collection agent); a person serving on the Board of Visitors; a volunteer performing services for the institution; or a student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his/ her tasks. A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibility. Upon request, the University may disclose education records without consent to officials of another school in which a student seeks or intends to enroll. The following is considered "Directory Information" at James Madison University and may be made available to the general public unless the student notifies the Office of the Registrar in person or in writing within five days after the first day of class registration: Student's name, major and minor fields of study, college of major and year (freshman, sophomore, etc.), enrollment status (full-time/part-time) including credit hours, dates of attendance, degree sought and time, degrees conferred, awards and honors conferred, participation in officially recognized activities and sports, weight and height of members of athletic teams, the most recent previous educational agency or institution attended by the student, fraternity and/or sorority and educational societies.As of January 3, 2012, the U.S. Department of Education's FERPA regulations expand the circumstances under which your education records and personally identifiable information (PII) contained in such records — including your Social Security Number, grades, or other private information — may be accessed without your consent. First, the U.S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or state and local education authorities ("Federal and State Authorities") may allow access to your records and PII without your consent to any third party designated by a Federal or State Authority to evaluate a federal- or state-supported education program. The evaluation may relate to any program that is "principally engaged in the provision of education," such as early childhood education and job training, as well as any program that is administered by an education agency or institution. Second, Federal and State Authorities may allow access to your education records and PII without your consent to researchers performing certain types of studies, in certain cases even when we object to or do not request such research. Federal and State Authorities must obtain certain use-restriction and data security promises from the entities that they authorize to receive your PII, but the Authorities need not maintain direct control over such entities. In addition, in connection with Statewide Longitudinal Data Systems, State Authorities may collect, compile, permanently retain, and share without your consent PII from your education records, and they may track your participation in education and other programs by linking such PII to other personal information about you that they obtain from other Federal or State data sources, including workforce development, unemployment insurance, child welfare, juvenile justice, military service, and migrant student records systems.

4. The right to file a complaint with the U.S. Department of Education concerning alleged failures by James Madison University to comply with the requirements of FERPA. The name and address of the office that administers FERPA is: Family Policy Compliance Office, U.S. Department of Education, 400 Maryland Avenue, SW, Washington, DC 20202-4605.

For more detailed information concerning JMU's records policy see James Madison University, Policies and Procedures, Policy 2112, The Family Educational Rights and Privacy Act.

Your personal safety and the security of the campus community are of vital concern to James Madison University. Information regarding campus security and personal safety, including topics such as crime prevention, sexual assault, available resources, the law enforcement authority of the James Madison University Police Department, emergency notification protocols, protocols for resident students who are reported missing, fire safety and residence hall fire statistics, and crime reporting policies can be found in the James Madison University Annual Security Report and Annual Fire Safety Report. The publications also contain reported crime statistics for the most recent three-year period that occurred on campus, in certain off-campus buildings or property owned or controlled by James Madison University or affiliates, and on public property within, or immediately adjacent to and accessible from, the university's Harrisonburg campus and three international campuses.

The reports are available from the JMU Department of Police and Public Safety website.

You can obtain a copy of these reports by contacting:

Department of Police and Public Safety
James Madison University
821 South Main Street
MSC 6810
Harrisonburg, VA 22807

You can request that a copy be mailed to you by calling (540) 568-6769/6913.

James Madison University does not discriminate and will not tolerate discrimination on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. Conduct by a member of the university community that constitutes discrimination or harassment on the basis of any protected class is a violation of university policy and is sanctionable.

The responsibility for overall coordination, monitoring and information dissemination about JMU's program of equal opportunity, non-discrimination, and affirmative action is assigned to the Office of Equal Opportunity. More information is available through the Office of Equal Opportunity website at www.jmu.edu/oeo. This does not include sexual misconduct under Title IX, which are the responsibility of the Title IX Office, listed below. Inquiries or complaints may be directed to:

Office of Equal Opportunity
James Madison University
1017 Harrison Street, MSC 5802
Harrisonburg, VA 22807
(540) 568-6991
oeo@jmu.edu

The responsibility for coordination, monitoring and information dissemination concerning JMU's policy against sexual misconduct under Title IX is assigned to the Title IX Office. More information is available through the Title IX website at www.jmu.edu/access-and-enrollment/titleIX/index.shtml. Inquiries or complaints may be directed to:

Title IX Coordinator
James Madison University
100 East Grace Street, Suite 4033, MSC 7806
Harrisonburg, VA 22807
(540) 568-5219
sirockam@jmu.edu